Domestic Operations Specialist/Agent

4 weeks ago

Indianapolis, United States VetJobs Full time

Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.We have an exciting opportunity for an experienced DOMESTIC OPERATIONS AGENT to direct and coordinate the domestic land/air movement of freight, This Agent will ensure constant optimization to deliver maximum productivity; ensures compliance with group business strategy and local business environment; adhere to regulations and internal procedures; and manage the ongoing interface with Customer Service, Product, and Global Service Centers.Key Responsibilities:Handle incoming customer calls with the intent of providing customer satisfaction, retention, and growthPerform and direct overall order and service-related activities for assigned Key AccountsEnsure timely and accurate information is provided to customers in a professional mannerRespond to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customersFacilitate resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with customer with broad use of discretionProvide advanced customer supportAct as a liaison with various departments to ensure complaints are resolved to the customer's satisfactionRecommends operational improvementsSupport First Choice, ISO and Process Improvement Company initiativesEnsure adherence to all Company Best Practice processes and principlesReview and escalate Profit and Loss issues to improve operational performance to include cost controls, vendor management, account profitability, carrier selection and other profit enhancing opportunitiesAchieve established company and individual Key Performance IndicatorsOther similar responsibilities as needed/assignedSkills / Requirements:5+ years Freight Forwarding experienceCompetent with Logistic Management or similar programsFunctionally competent with MS OfficeStrong, applicable problem solving /analytical skillsDemonstrated Organizational SkillsHigh Level Leadership Skills (communication, motivation and interpersonal skills)Demonstrates strong communication capabilitiesEasily capable of making well informed decisions

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