Customer Service Call Center Agent
3 weeks ago
* *Location- Indianapolis, IN 46241*
* *Duration- 3 to 4 months (Can be Contract to Hire)*
*JOB DESCRIPTION:*
*Purpose of role:*
Executes Transactions as per prescribed timelines and follows all predefined procedures with the objective to meet SLA targets for the specific process within guidelines, policies and norms of Infosys.
*Minimum Experience- *1+ years of experience
*Area of Responsibility*
* SLA Compliance
* Process Compliance
* Customer Interaction
* Customer Service, soft skills
* Flair to customer support/ customer care
* Knowledge management
* Basic troubleshooting skills
* Knowledge on operating systems
* Basic computer tools/ application of knowledge
* Basic knowledge on printers, PCs, Laptops, etc.
Job Types: Full-time, Contract
Pay: $17.00 per hour
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Experience:
* Excel: 1 year (Preferred)
* Call center: 2 years (Preferred)
Work Location: In person
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