Patient Service Representative
4 weeks ago
40 Hours
Cardiology Department-Putnam, CT
Benefits
Job Summary of Patient Service Representative:
A multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry, if not performed electronically through an EMR, for all patient visits including a review of encounters and recommendations for appropriate procedural coding, manage cash drawers according to established protocols, post cash to patients accounts, manage patient responsible account balances at the time of service, and correct assigned claims edits for expedient submission to carriers.
ESSENTIAL RESPONSIBILITIES:
Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.
Plans and directs pre-verification of patient insurance, registration, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.
Appropriately responds to patient inquiries via telephone following established protocols
Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients
Utilizing established protocols, appropriately schedules patients whenever possible, at the patients' convenience for physician visit
Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges
Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered
Will consistently perform surgical and other hospital charge entry functions as assigned and collaborate with providers regarding appropriate coding procedures
Following clinic policy, appropriately reconciles cash and charge batches, balances cash drawer, prepares deposits, and reconciles charges to visits and the co-pay holding file with an accurate balance for each opened batch
As assigned, processes all referral requests by physicians and patients within a timely manner and according to clinic procedure
As assigned, processes and maintains medical records in accordance with records protocols
SKILLS AND ABILITIES:
- Good physical and mental health, able to assist with heavy lifting and capable of working under pressure.
- Ability to perform detailed assignments, work accurately, follow directions and assess priorities.
- Accurate and timely processing of all front-end functions (>97% )
- Excellent telephone skills as measured by random audits, and the absence or presence of patient complaints
- Attention to active collections of copayments and patient responsible balances
- Copayments collected versus expected at > 90%
- Past balance collected at time of service > 40%
- Adherence to established attendance and tardiness policies
- Demonstrated excellence in customer service
- Demonstrated competencies in charge entry and clean claims submission
- Demonstrated competency with medical procedural coding (CPT/ICD9)
- Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
- Demonstrate excellent interpersonal skills, customer orientation and an outgoing and pleasant demeanor
Education:
- Completion of a high school diploma.
- College level courses preferred but not required.
- Demonstrated competency with medical procedural coding (CPT/ICD9)
- At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment
- Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.
- Prior experience and demonstrated competence with patient or customer information systems
-
Patient Service Representative OBGYN
4 weeks ago
Putnam, United States Day Kimball Healthcare Full timePatient Service Representative- OBGYN Pomfret St Day Kimball Medical Group 1st shift |40 hours | Benefits! Job Summary of Patient Service Representative: The PATIENT SERVICES REPRESENTATIVE is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time...
-
Putnam, United States Day Kimball Healthcare Full timePatient Services Representative | DKMG Putnam Family Medicine 40 Hours | Benefits Day Kimball Healthcare is Hiring Patient Services Representative! Patient Services Representative Job Summary: The Patient Services Representative is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling,...
-
Patient Access Representative Per Diem
4 days ago
Putnam, United States Day Kimball Healthcare Full timePatient Access Representative Per Diem Weekends and Holidays JOB SUMMARY of PATIENT ACCESS REP: Under the direction of the Patient Access Manager, the Patient Access Representative is responsible for obtaining and verifying patient demographic information, insurance, and other information for various hospital records. Informs patient of hospital and...
-
Patient Service Representive Pediatrics
4 weeks ago
Putnam, United States Day Kimball Hospital Full timeDay Kimball Medical Group Patient Services Representative DKMG - Pediatrics 20 Hours 1st Shift Patient Service Representative Job Summary Under general supervision of the Practice Supervisor/Manager in an outpatient clinical setting, the Medical Assistant provides initial patient triage, registration, patient intake services, assists with direct...
-
Patient Service Representive Pediatrics
4 weeks ago
Putnam, United States Day Kimball Healthcare Full timeDay Kimball Medical Group Patient Services Representative DKMG - Pediatrics 20 Hours 1st Shift Patient Service Representative Job Summary Under general supervision of the Practice Supervisor/Manager in an outpatient clinical setting, the Medical Assistant provides initial patient triage, registration, patient intake services, assists with direct patient...
-
Patient Access Representative Per Diem
3 weeks ago
Putnam, United States Day Kimball Healthcare Full timePatient Access Representative Per Diem Weekends and Holidays JOB SUMMARY of PATIENT ACCESS REP: Under the direction of the Patient Access Manager, the Patient Access Representative is responsible for obtaining and verifying patient demographic information, insurance, and other information for various hospital records. Informs patient of hospital and...
-
Patient Service Representive Pediatrics
3 weeks ago
Putnam, United States Day Kimball Healthcare Full timeDay Kimball Medical Group Patient Services Representative DKMG - Pediatrics 20 Hours 1st Shift Patient Service Representative Job Summary Under general supervision of the Practice Supervisor/Manager in an outpatient clinical setting, the Medical Assistant provides initial patient triage, registration, patient intake services, assists with direct...
-
Patient Service Representative
1 month ago
Putnam, United States Day Kimball Healthcare Full timePatient Service Representative 40 Hours Cardiology Department-Putnam, CT Benefits! Job Summary of Patient Service Representative: A multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and...
-
Putnam, United States Day Kimball Healthcare Full timePatient Access Representative 1st Shift | 40 Hours | Benefits Day Kimball Healthcare is Hiring Patient Access Representative! Patient Access Representative Job Summary: Under the direction of the Patient Access Manager,the Patient Access Representative is responsible for obtaining and verifying patient demographic information, insurance, and other...
-
Patient Service Coordinator
6 days ago
Putnam, United States Hartford Healthcare Full timeWork where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with...
-
Patient Service Coordinator
5 days ago
Putnam, United States Hartford Healthcare Full timeDescription Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday - Thursday Work where every moment matters.Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive...
-
Patient Service Coordinator
4 days ago
Putnam, United States Hartford Healthcare Full timeDescription Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday - Thursday Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive...
-
Customer Service Representative
3 days ago
Putnam County, NY, United States Lint-X Full time**ABOUT US** Since 2006, Lint-X has been proudly serving customers throughout the Westchester, Fairfield, Dutchess, and Putnam counties. Our team of professionals is dedicated to delivering the highest quality dryer vent cleaning and installation services. Known for our professionalism and expertise, our company has become synonymous with excellent customer...
-
Sales Representative
1 month ago
Putnam, United States MERSINO DEWATERING LLC Full timeJob DescriptionJob DescriptionFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets...
-
Sales Representative
1 month ago
Putnam, United States Mersino Dewatering LLC Full timeJob DescriptionJob DescriptionFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets...
-
Outside Sales Representative
4 weeks ago
Putnam, United States MERSINO DEWATERING LLC Full timeJob DescriptionJob DescriptionFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets...
-
Outside Sales Representative
4 weeks ago
Putnam, United States Mersino Dewatering LLC Full timeJob DescriptionJob DescriptionFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets...
-
Behavioral Health Nurse Manager
1 week ago
Putnam, United States Day Kimball Healthcare Full timeNurse Manager 40 Hours (4 or 5 day work week opportunity) 1st shift Behavioral Health Services $10,000 Hiring Bonus! Job Summary of Nurse Manager: Responsible for the management of patient care services in Behavioral Health Services. Utilizes clinical and operational expertise to lead, support, and supervise personnel to ensure efficient, effective and...
-
Social Worker Case management
5 days ago
Putnam, United States Day Kimball Hospital Full timeCase Management First Shift | 32-40 Hours Rotating Weekends Benefits! Day Kimball Healthcare is Hiring Case Management Job Summary for Case Management: Identifies case management needs in collaboration with the patient, significant others, payors and healthcare team. Assesses needs, plans, implements and evaluates post-discharge needs to meet patient...
-
Diagnostic Imaging Specialist | Per Diem
2 weeks ago
Putnam, United States Day Kimball Hospital Full timeDiagnostic Imaging Specialist - Per Diem Day Kimball Healthcare is Hiring Diagnostic Imaging Specialist! Job Title: Diagnostic Imaging Specialist Department: Diagnostic Imaging Position Type: Staff Weekends: As Needed Shift: 1st Hours: Per Diem Diagnostic Imaging Specialist Job Summary: Greets and interviews patients, relatives or patient...
