Customer Experience Specialist

1 month ago

Wisconsin Rapids, United States STEVES PLUMBING & HEATING Full time

JOB REQUIREMENTS: The essential functions include, but are not limited to the following: Taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members\' spirit. Making sure that the phone is answered before the third ring and that the approved company greeting is used each time. Notify client ahead of time if the plumber or heating technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client\'s satisfaction. Making sure that Club Membership clients are scheduled for their inspections. Scheduled service appointments should be booked when we see gaps in the schedule Assist with dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction. Debrief technicians after each call and verify they have they collected payment. Review technician tickets for errors and post invoices after the review Data entry and/or miscellaneous clerical duties as needed Obey company Code of Ethics and the Team Rules ***** OTHER EXPERIENCE AND QUALIFICATIONS: Ideal candidate should: Be a self starter Present and communicate professionally (written and verbal) Be an excellent communicator Truly make a friend of each customer you encounter Work both independently and as part of a team Know Microsoft Excel, Word and Powerpoint on a basic level at minimum Be a critical thinker - problem solver Telephone etiquette and working knowledge of email systems ***** APPLICATION INSTRUCTIONS: Mail a Rsum: Steve\'s Plumbing Inc. 1138 6th Street South Wisconsin Rapids, WI 54494 E-Mail a Rsum: brendakar@wctc.net

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