College Experience Specialist

2 weeks ago

Wisconsin Rapids, United States Mid-State Technical College Full time

**Position Summary**
Transform lives by delivering exceptional start-to-finish one-stop customer service for the Student Services and Information Center.

**Duties & Responsibilities**

Respond to a variety of in-person or phone inquiries pertaining to college services making appropriate referrals as needed.

Use in-depth knowledge of college policies and processes to analyze status of student records and answer questions.

Provide support in the areas of registration, admissions, advising/counseling and enrollment services to include appointment scheduling, arranging meetings and appointments; maintaining office supplies; and coordinating
work requests.

Collect tuition and fees.

Perform data entry to support enrollment functions.

Perform general office duties to include distributing and processing mail; scheduling and completing registration for tests and information sessions; scheduling appointments for Academic Advisors; and maintaining assigned calendars.

Process requests for transcripts.

Provide clerical support to the registration and enrollment team on an as-needed basis. This can include running reports; data entry; database cleanup; or other records management duties as needed.

Handle sensitive information in accordance with applicable guidelines and regulations.

Other duties as assigned.

**Qualifications**
Associate degree in related field required. Equivalent combination of education and Mid-State experience will be considered in lieu of associate degree.

Minimum of one year of prior office experience in a setting with utilized current office technology required.

Must possess excellent organizational, interpersonal, and communication skills.

Must possess ability to:

- Meet and exceed (internal or external) customer expectations while cultivating relationships that secure commitment and trust.
- Accomplish tasks by considering all areas involved, no matter how detailed; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time.
- Effectively manage time and resources to ensure that work is completed efficiently.
- Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g. people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
- Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
- Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
- Demonstrate a positive attitude and approach toward work.

Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.

**Compensation & Benefits**
Compensation is dependent upon experience and qualifications.

Benefits include health, dental, and vision insurance; life insurance; short-term disability; long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.

**How To Apply**
- Contact information (addresses, phone numbers)
- Employment History
- Education
- Electronic copy of resume and transcripts

**Equal Opportunity**
Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325.

**Optimize Your Online Application Experience**
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Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.

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