Customer Service Specialist

3 weeks ago


Wisconsin Rapids, United States Talent Software Services Full time
Customer Service Specialist

Job Summary: Talent Software Services is in search of a Customer Service Specialist for a contract position that can be worked 100% remotely. The opportunity will be six months with a strong chance for a long-term extension.

Position Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Primary Responsibilities/Accountabilities:
  • Educate providers on coverage, claims submission, and the utilization fo self-service offereings available through the Integrated Voice Response (IVR) and Portal Systems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer issues to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications:
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint.
  • High school diploma or GED preferred.
  • 2-4 years customer service related experience required.

If this job is a match for your background, we would be honored to receive your application

Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk

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