Customer Service Team Lead ONSITE ONLY

2 weeks ago

Lakeland, United States GetixHealth Full time
Schedule: 12:00Noon - 9:00pm ESt, Monday - Friday Occasional Saturdays 8:00am - 12Noon EST

Compensation: $16.50 - $18.50/hr based on experience; Quarterly Bonus Eligible

Position Responsibilities

  • Ensuring performance, production and quality targets are met or exceeded.
  • Identifying, resolving, and escalating major issues and service failures that impede daily operations.
  • Building and maintaining a high-performance team that is committed to delivering quality and timely service and promoting GetixHealth as a premier service organization; and
  • Helping to ensure the protection of GetixHealth customers through both individual and team compliance with regulatory, legal and audit standards.
  • Maintains knowledge of healthcare requirements and practices under the responsibility of GetixHealth and our Clients’ Corporate Compliance program(s).
  • Understands and follows all federal, state, and local healthcare requirements, as well as GetixHealth’s policies and procedures
  • Other duties as assigned
  • Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth’s officers, senior management, and staff.
  • Manage team performance, production, and quality to ensure service level agreements and performance standards and metrics are met or exceeded.
  • Assist in the preparation of monthly staff 1:1’s resulting in increased productivity and engagement.
  • Partner with clients to ensure highest quality service and ensure successful resolution of client concerns.
  • Manage and assist staff on systems and telephony requirements
  • Identify, resolve, and escalate major issues and service failures that impede success.
  • Review guidelines, policies, procedures, and processes. Implement changes effectively and timely.
  • Monitor and ensure adherence to established guidelines, policies, procedures, and processes.
  • Build and maintain a high-performance team by reviewing, coaching, and mentoring staff with an emphasis on responsibility and accountability.
  • Partner with Education and Development to ensure a skilled and knowledgeable workforce.
  • Analyze and contribute accurate information for the department’s Monthly Operations Report.
  • Maintain confidentiality of all patient demographic, medical, and financial information. Maintain confidentiality of all GetixHealth’s and client information. Ensure proper handling and disposal of confidential documents and adherence to all HIPAA rules and regulations.
  • Ensure individual and team compliance with all applicable Federal, State, and local laws, regulations.
Education and Experience Required
  • High school diploma or college degree from an accredited college or university
  • Two to five years industry experience in medical revenue cycle management is required. Two to three years’ experience in a lead position is preferred. Experience with EPIC is strongly preferred.
  • Proven understanding of the medical revenue cycle.
  • Demonstrated strong knowledge of relevant Federal, State, and local laws and regulations and requirements.
  • A demonstrated commitment to compliance, including a track record in ensuring team compliance.
  • Demonstrated understanding of the factors impacting AR management as well as proven ability to initiate business improvements in these areas.
  • A track record in taking decisive action to implement new processes, solutions, or changes.
  • Proven leadership ability to build, coach and maintain high performance teams.
  • A track record in coaching and developing staff for technical and process driven functions.
  • Demonstrated excellent verbal, written and interpersonal communication skills.
  • Proven skills in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast-paced environment.
  • Demonstrated ability to manage multiple projects to successful completion.
  • Demonstrated knowledge of HIPAA rules and regulations, as well as HIPAA transactions.
  • Proven good attention to detail with a focus on quality.
  • Proven ability to work collaboratively in a team environment.
  • Demonstrated ability to perform in alignment with company mission and values.
  • Proven PC proficiency in MS Windows and Office applications.
COMPETENCIES: Problem Solving, Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Delegation, Leadership, Cost Consciousness, Diversity, Dependability, Customer Service, Ethics, Judgment, Organizational Support, Judgment, Motivation, Safety and Security, Attendance/Punctuality, Planning/Organizing, Professionalism.

Work Environment / Physical Requirements
  • Work environment is an office location.
  • The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone
  • Regularly required to stand, walk and sit; talk or hear both in person and by telephone.
  • Use hands and finger motion to handle or feel objects such as keyboard, files, telephone, or controls; reach with hands and arms.
  • Also regularly required to stoop, kneel, bend, or crouch and lift to 25 pounds.


GetixHealth is an Equal Opportunity and E-Verify Employer.

  • HEALTHCARE CUSTOMER SERVICE SPECIALIST

    6 days ago

    Lakeland, FL 33815, USA, United States GetixHealth Full time

    This role is an early evening shift: Texas: 11am - 8pm Monday - Thursday, and 10am - 7pm Friday - Central Standard TimeFlorida: 11am-8pm Monday - Friday - Eastern Standard TimePlease be CERTAIN you want this shift long-term. (There are no other shifts for this position.) * Pay rate is $18/hr. Position is quarterly bonus eligible.The functions described in...

  • Customer Service Attendant

    3 weeks ago

    Lakeland, United States Total Package Car Wash Full time $14 - $17

    Total Package Car Wash. Lakeland, FL, USA.We are currently searching for high-energy, Customer Service-oriented team players to join the Total Package Car Wash Team.Job Details:You will be responsible for helping customers by providing a safe, speedy, clean, and friendly experience.Follow all safety procedures and policies including appearance...

  • Field Engineer Lead

    3 weeks ago

    Lakeland, United States FLANDERS ELECTRIC MOTOR SERVICE LLC Full time

    Description Supervise Services including performing electrical engineering services at customer locations and supervising Field Engineers/ Electrical Service Technicians. Supervisor Prioritize, schedule, and distribute work to be performed by the regional Service Department (Field Engineers and Electrical Service Technicians) and ensure a well-orchestrated...

  • Shift Lead

    5 days ago

    Lakeland, United States Banfield Full time

    JOB TITLE Shift Lead TEAM HospitalFUNCTION, FAMILY Service Operations (Pet), Hospital Operations (Pet) COST CTR # VariesREPORTS TO Practice Manager JOB LEVEL B4FLSA CLASSIFICATION Non-Exempt ExemptSTATUS Full-time Part-timeSUMMARY OF JOB PURPOSE AND FUNCTIONThe primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or...

  • Business Development Manager

    4 weeks ago

    Lakeland, United States Blue Team LLC Full time

    Business Development Manager - Private Sector - BlueTeamWe are...BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing - both domestic and international - and our clients are the world's premier commercial portfolio owners and operators.We are a turnkey provider for portfolio managers, owners, asset...

  • Call Center Customer Service

    2 weeks ago

    Lakeland, United States Kelly Services, Inc. Full time

    Representative Temp to hire (NOT A REMOTE POSITION) Lakeland, FL33810 Local pharmaceutical company seeking experienced call center representatives to handle customer calls. This position will be on site with ability for growth. Requirements: 1 year Customer Service, Call Center, Retail, Staffing, Customer

  • Call Center Customer Service

    5 days ago

    Lakeland, United States Kelly Services, Inc. Full time

    Representative Temp to hire (NOT A REMOTE POSITION) Lakeland, FL33810 Local pharmaceutical company seeking experienced call center representatives to handle customer calls. This position will be on site with ability for growth. Requirements: 1 year Customer Service, Call Center, Retail, Staffing, Customer

  • Business Development Manager

    2 days ago

    Lakeland, United States Blue Team LLC Full time

    Business Development Manager - Private Sector - BlueTeam We are... BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing - both domestic and international - and our clients are the world's premier commercial portfolio owners and operators. We are a turnkey provider for portfolio managers, owners, asset...

  • Business Development Manager

    16 hours ago

    Lakeland, United States Blue Team LLC Full time

    Business Development Manager - Private Sector - BlueTeam We are... BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing - both domestic and international - and our clients are the world's premier commercial portfolio owners and operators. We are a turnkey provider for portfolio managers, owners, asset...

  • Customer Service

    4 weeks ago

    Lakeland, United States UBREAKIFIX Full time

    Job DescriptionJob DescriptionThe Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Work in a great team based environment.Duties And Responsibilities:Diagnose, troubleshoot, and repair devices.Provide recommendations for problem resolution.Explain complex technician issues...

  • Warehouse - Customer Service Specialist>

    3 weeks ago

    Lakeland, United States Hajoca Corporation Full time

    Hajoca Corporation - JobID: 19955 [Material Handler / Freight Handler] As a Customer Service Specialist at Hajoca Corporation, you'll: Receive, count, and verify incoming shipments; Assist customers who purchase and/or pick up merchandise at the Profit Center; Process and fill Sales Orders generated at the sales counter and on the phone; Process cash sale...

  • Clinical Student Only

    4 days ago

    Lakeland, United States Lakeland Regional Health Full time

    Clinical Student Only (not observation) Outpatient Rehab Services - 7281 - **Grasslands Campus:Lakeland:FL | Patient Care Services & Support | Student** - Posted 3 years ago_ *** Clinical Student Only (not observation) Outpatient Rehab Services

  • Lead Server

    3 weeks ago

    Lakeland, United States Troon International Full time

    ** Lead Server** **Job Category****:** Food & Beverage **Requisition Number****:** LEADS002450 Showing 1 location **Job Details** **Description** The Lead Server is responsible for managing the Front of the House in Food and Beverage. This position will work side by side with the back of the house team (Executive Chef) and F&B Manager to ensure all levels of...

  • Customer Service

    4 days ago

    Lakeland, United States Myers Auto Group Full time

    At Lakeland Cadillac Subaru Buick, things are different. Our primary focus is not high pressure sales, its building relationships, providing information, and helping our guests make one of the biggest purchases of their life, all in a no pressure environment. If you love cars, dealing with people, and want to get on a stable career path, this may be the...

  • Customer Success Manager

    4 weeks ago

    Lakeland, United States Metrc Full time

    Customer Success Manager - with Growth Opportunities Two+ years working in Software within an Account Management/Customer Success Role College Degree or Equivalent Working Experience Outlined Successful candidates must be located in Oklahoma, North Texas, Kansas, or Missouri Responsibilities The Customer Success Manager will provide leadership and guidance...

  • Warehouse Lead/Dispatcher $40K + Benefits

    4 days ago

    Lakeland, United States 1-800-Radiator Full time

    Job Type Full-time Description If you are looking for a stable company that offers growth, then you have found that company! We currently have twenty-eight warehouse locations in nine different states and are still growing! Our company is always looking for talent that will help us achieve this vision. Here at 1800Radiator, we strongly believe in promoting...

  • Warehouse Lead/Dispatcher $40K + Benefits

    4 weeks ago

    Lakeland, United States 1-800 Radiator Full time

    Job DescriptionJob DescriptionDescription:If you are looking for a stable company that offers growth, then you have found that company! We currently have twenty-eight warehouse locations in nine different states and are still growing! Our company is always looking for talent that will help us achieve this vision. Here at 1800Radiator, we strongly believe in...

  • Service Porter

    1 week ago

    Lakeland, United States Lakeland Chrysler Dodge Jeep Full time

    Position Description: Service Porter Reports to: Service Manager Position Summary: The Service Porter is responsible for greeting all customers on the service drive, additionally maintaining a clean and well Service Department area. Essential Duties and Responsibilities: * Keep the New and Used Vehicle lots neat and orderly, moving cars as directed by...

  • Service Porter

    1 week ago

    LAKELAND, United States Lakeland Chrysler Dodge Jeep Full time

    Position Description:    Service PorterReports to: Service ManagerPosition Summary:  The Service Porter is responsible for greeting all customers on the service drive, additionally maintaining a clean and well Service Department area.Essential Duties and Responsibilities:  Keep the New and Used Vehicle lots neat and orderly, moving cars as directed...

  • Taco Bell

    2 weeks ago

    Lakeland, United States Taco Bell - Highway 98 Full time

    Taco Bell - Highway 98 is currently hiring a full time or part time Restaurant Supervisor for our Lakeland, FL location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Highway 98 in order to achieve customer satisfaction,...