Customer Service

1 week ago


Lakeland, United States UBREAKIFIX Full time
Job DescriptionJob Description

The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Work in a great team based environment.

Duties And Responsibilities:

  • Diagnose, troubleshoot, and repair devices.
  • Provide recommendations for problem resolution.
  • Explain complex technician issues to customers in a non-technical, simple-to-understand manner.
  • Sell Home+ insurance program through Asurion.
  • Meet or exceed sales goals.
  • Provide repair and replacement estimates to customers.
  • Ensure that all repairs meet or exceed uBreakiFix quality standards.
  • Greet customers in a friendly manner and maintain a positive, fun work environment.
  • Answer phone calls with a professional, courteous, and friendly demeanor.
  • Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
  • Keep track of all devices and inventory while safeguarding all store stock.
  • Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
  • Maintains the cleanliness and professional appearance of the store.
  • Other duties as assigned.

Qualifications:

  • Outstanding customer service skills.
  • Excellent technical, problem-solving, and analytical skills.
  • Exceptional organizational skills.
  • Strong written and oral communication skills.
  • Proficient in Microsoft Office.
  • Work well individually.
  • Ability to work flexible hours, including weekends.
  • High school diploma or GED.
  • Valid Driver’s License.
  • Ability to pass driving, drug, and background screening.

Benefits:

  • Career Growth Opportunities
  • Training/Certification on-the-job
  • Monthly sales commissions


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