Field Engineer Lead

4 weeks ago

Lakeland, United States FLANDERS ELECTRIC MOTOR SERVICE LLC Full time
Description

Supervise Services including performing electrical engineering services at customer locations and supervising Field Engineers/ Electrical Service Technicians.
  • Supervisor
    • Prioritize, schedule, and distribute work to be performed by the regional Service Department (Field Engineers and Electrical Service Technicians) and ensure a well-orchestrated workflow for quality workmanship.
    • Assist and oversee work performed by Field Engineers and Electrical Service Technicians as needed.
    • Provide technical information and data to Service Support Specialist for the creation of quotations and work scopes. Information includes job repair requirements, parts for order and use, and associated cost.
    • Communicate with customers on technical questions and specifications.
    • Identify and assist with repair and manufacturing training needs.
    • Ensure that proper tools and necessary equipment are available and in good condition to perform the required work efficiently.
    • Direct or provide on-the-job training as needed.
    • Complete and deliver employee performance reviews for department personnel.
    • Conduct performance corrective counseling in consultation with the Manager and/or Human Resources as needed.
    • Actively participate in the recruitment and hiring of employees.
    • Communicate clearly, concisely, and with accuracy to employees, customers, and vendors.
  • Engineer
o Provide technical services as it relates to routine and moderately complex maintenance and/or repair of control systems and their components at customer sites or in FLANDERS locations.

o Diagnose and troubleshoot issues as they relate to control systems, PLCs, VFDs drives and their components at customer sites or in FLANDERS shops.

o Provide after-hours support in person and/or over the phone.

o Complete necessary service, time tracking, and expense documentation.

o Maintain tools and test equipment properly.

o Communicate with FLANDERS' account representative regarding the status of work as it applies to their customers.

Requirements
  • Education:
    • Bachelor's degree in Electrical Engineering or an equivalent combination of education and/or experience.
  • Experience:
    • Four years in a supervisor and/or leadership position in field service and/or similar environment.
    • Eight years in mining, metals, mills, plants and/or heavy industry experience.
  • Other:
    • Ability to manage and motive team members located at various locations.
o Knowledge of AC and DC motors.

o Knowledge of programmable logic controllers (PLC) and/or variable frequency drive (VFD) systems for machine troubleshooting.

o Ability to take after-hours calls.

o Ability to work independently with little direct management.
  • Strong math skills including algebra, trigonometry, and analytical geometry skills.
  • Strong written and verbal communication skills.
  • Strong problem solving and organizational
  • Strong time management skills with the ability to multitask while coordinating multiple high level priorities.
  • Strong knowledge of personal computers and Microsoft Office software.
  • Ability to foster good employee/management relations and build a strong team effort to fulfill customers' expectations.
  • Ability to promote teamwork and direct work of employees.
  • Ability to train and mentor employees.
  • Ability to exercise initiative, judgment, and decision making related to non-routine duties.
  • Overnight travel required.

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