End User Services Specialist

3 weeks ago


San Diego, United States Rady Children's Hospital Full time

JOB SUMMARY: The role of the End User Services Specialist is to manage all end user devices, access paths and printing functions relevant to device hardware, software and application problems, new installations, upgrades, and general assistance as reported or requested by staff and physicians of the Rady Children's Hospital and Health Community as applicable. The nature of the inquiries includes but are not limited to requests for assistance with the organization's computers, telephones, hand scanners, computers on wheels (COWS), personal devices, label printers, general printers and multiple function devices. Application installation, troubleshooting, and support is provided by the Specialist for general software, like Microsoft Word, as well as departmental software, like Haivision. The Specialist is assigned an area of the hospital to manage that includes all end user devices and relevant applications thereof. The incumbent accurately identifies problems, troubleshoots, and offers solutions and workarounds. Accurately communicates expectations regarding next steps and timelines for resolution. Coordinates with other End User Services staff regarding standard images, naming conventions and inventory control/ asset management. They also coordinate with other IS areas to resolve problems if necessary. The incumbent will possess the ability to handle large volumes of tickets and respond to them at any of the RCHSD or HC facilities. They will be able to do so, while maintaining a positive and professional voice and demeanor in a hectic, busy & sometimes stressful environment. Comprehension and retention of large and complex amounts of new information is required. Meeting minimum service level agreements is essential to the success of the incumbent and the team. Other duties may be assigned as required by business need. The incumbent will spend 80% of their time managing end user experiences or devices. The remaining time will be spent in individual or team projects, like new system deployment, assistance with large application go-live activities (Epic upgrades) and the introduction of new technology. MINIMUM QUALIFICATIONS: High School Diploma, GED or foreign equivalent 1 year of experience CA Driver’s License and Proof of Auto Insurance Ability to troubleshoot end user device incidents, access issues, printing issues, computer hardware, Desktop PCs, laptops, monitors, printers, tablets, cell phones and hand held scanners in a timely manner Minimum 1 year of experience and/or equivalent experience, training, certification, or Bachelor's Degree in related area. Ability to add, modify and remove printers in accordance with standard policies, Active Directory standards and other management requirements Experience with desktop operating systems, including Windows XP, Window 2007 and beyond; Ability to add, modify and remove items (Icons) from desktop screens Familiar with common software and associated problems such as Microsoft operating systems, MS Office, Adobe, Visio and MS Project and healthcare related software such as Electronic Medical Records (EMR) In addition to the minimum qualifications 1 year experience in an enterprise computing environment supporting large numbers of users and machines on multiple platforms with a high number of systems and applications PREFERRED QUALIFICATIONS: Associate's Degree 3 years of experience Understanding of healthcare related Electronic Medical Record (EMR) systems, specifically Epic; Thorough understanding of challenges commonly encountered in a healthcare environment such as HIPAA compliance, patient safety and other Certifications such as CompTIA A+ Certification, Linux Pro Institute Certification, Msft Cert Technology Spec strongly desired Experience supporting computers with the Linux operating system in an enterprise environment and building Linux images Delivering similar services in a hospital or healthcare environment Experience working in a hospital or healthcare environment The expected hiring range for this position is $25.47 to $35.03 Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. EOE including disability/vet


  • End User Services

    6 days ago


    San Diego, United States Rady Children's Hospital Full time

    JOB SUMMARY: The role of the End User Services System Administrator is to manage systems that are used to manage the end user environment. These systems include Microsoft Service Center and image management (SCCM), Mobile Device Management (MDM) applications (i.e. Airwatch, Imprivata Cortext and Haiku), Dell Thin Client Console (WDM), Dell Data Protection...


  • San Diego, United States Forward Slope Inc Full time

    Job DescriptionJob DescriptionForward Slope, Inc. (FSI) is seeking a User Support Specialist to provide content management, technical, and end-user support for users of the US Navy’s PEO MLB Logistics IT Services (LOG IT) Integration and Infrastructure (I&I) program. This is an onsite position located in San Diego, CA. Job Description:Day-to-day efforts...


  • San Diego, United States Vets Hired Full time

    About the job User Services IT Specialist - Remote ESSENTIAL FUNCTIONS OF THE JOB (provide list of items which are essential to effective outcomes in this role): Provide quality tier 1 technology support to prospects, students, alumni, and employees by responding to work order needs, calls, and e-mails in a responsive, courteous, and professional manner....


  • San Diego, United States Rady Children's Hospital-San Diego Full time

    JOB SUMMARY: MINIMUM QUALIFICATIONS: H.S. Diploma, GED, or Equivalent CA Driver's License Proof of Auto Insurance Ability to troubleshoot end user device incidents, access issues or printing issues in a timely manner 1 year of computer desktop support experience. Knowledge of computer hardware, including Desktop PCs, Laptops, Monitors, Printers, tablets,...


  • San Antonio, United States RBFCU Full time

    Job Description and RequirementsPosition Summary:Supports I.T. Technical Support / Service Desk personnel with software requirements; diagnostic tests; hardware upgrades; maintenance and upgrades of equipment and user application software.  Monitors the flow and quality of Service Desk tickets/requests, oversees Technician projects, and assist in developing...


  • San Antonio, Texas, United States RBFCU Full time

    Job Description and RequirementsPosition Summary:Supports I.T. Technical Support / Service Desk personnel with software requirements; diagnostic tests; hardware upgrades; maintenance and upgrades of equipment and user application software. Monitors the flow and quality of Service Desk tickets/requests, oversees Technician projects, and assist in developing...


  • San Diego, United States Advantech GS Enterprises, Inc. Full time

    DoN PEO Project Manager I – End User Services - DC, San Diego, CA., Norfolk, VA. General Description: - Provide support to End User Services (EUS) portfolio- Agile Release Train to develop and implement a plan with required documentation and programmatic inputs- EXPERIENCE SUPPORTING EMBARKABLES WORKSTATION MIGRATION (between shore and ships) from...


  • San Antonio, United States CPS Energy Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Enterprise Architect 2-Enterprise Mobility and End User Services Architect We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service...


  • San Diego, United States Alaka'i Services Group Inc Po'e Hana Group, Inc. Full time

    Job Purpose The Computer User Support Technician will provide database, asset tracking and SOP development and execution support in a DoD environment. The Computer User Support Technician will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. The Computer...


  • San Diego, United States SAIC Full time

    Job ID: 2407230 **Location**:SAN DIEGO, CA, US **Date Posted**:2024-05-21 **Category**:Wage Determination (SCA) **Subcategory**:Service Contract Act **Schedule**:Full-time **Shift**:Day Job **Travel**:No **Minimum Clearance Required**:Secret **Clearance Level Must Be Able to Obtain**:None **Potential for Remote Work: **Description** SAIC is...


  • San Diego, United States Scripps Health Full time

    At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work. You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential. The Database Services...


  • San Francisco, United States Glu Mobile Inc. Full time

    Overview At Glu, we believe all marketing is performance marketing. And the User Acquisition team is at the center of converting Glu's business strategy into growth marketing results. The User Acquisition team sits within the Marketing Organization at Glu alongside Product Marketing, Creative, and PR. The Senior User Acquisition Specialist will support...


  • San Diego, United States Premier Solutions HI, LLC Full time

    Job Purpose The Computer User Support Technician will provide database, asset tracking and SOP development and execution support in a DoD environment. The Computer User Support Technician will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. The Computer...


  • San Diego, United States CARERRA AGENCY Full time

    Reference # Job-11512 Job Description Seeking a IT Asset Management Specialist for a contract opportunity with our award-winning biotechnology client headquartered in San Diego. ** Start date: Immediate ** Duration: 12+month W2 contract, (Opportunity of extension) ** Location: ONSITE in San Diego, CA ** Compensation: The expected compensation is $30.00 –...


  • San Diego, United States Premier Solutions Hi, LLC Full time

    Job DescriptionJob DescriptionSalary:  Job PurposeThe Computer User Support Technician will provide database, asset tracking and SOP development and execution support in a DoD environment. The Computer User Support Technician will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via...


  • San Diego, United States Premier Solutions Hi, LLC Full time

    Job DescriptionJob DescriptionSalary: Job PurposeTo provide Video Teleconferencing (VTC) Systems support services that include SOP development support, inventory support , subject matter expertise support , device support, and account accessing. To increase the infrastructure support capabilities for personnel and provide shore-based support services. The...


  • San Diego, United States SAIC Full time

    Description SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base San Diego in San Diego, CA. This position is located in San Diego, CA and is therefore open to candidates local to the area only. NOTE: * Weekends and Holidays possible based on client needs Job Duties and...


  • San Diego, United States International Recruiting LLC Full time

    Job DescriptionJob DescriptionResponsibilitiesLeverage both user research and product insight to make design and product decisions across a complex system that balances user priorities, efficiency needs, and our driving software’s capabilities Own features and experiments end-to-end. Identify and address user and company needs. Flesh out ideas and...


  • San Diego, United States MCLAUGHLIN RESEARCH CORP Full time

    The Computer Operator I works under close personal supervision and is provided detailed written or oral guidance before and during assignments. As instructed, this worker resolves common operating problems and may serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work. COMPUTER USER SUPPORT...


  • San Diego, United States Harris & Associates Full time

    Job DescriptionJob DescriptionHarris is a 100% employee-owned company focused on solving today's complex challenges in planning, design, and construction of public infrastructure. Our offices and project sites span the West Coast in California, Nevada, and Washington with a staff of over 260 employee-owners. We focus on serving clients in the municipal,...