Dispatcher

1 month ago

Delray Beach, United States Snyder Full time

Overview:

  • Snyder Air Conditioning, Plumbing & Electric is looking to add Dispatchers to our GROWING TEAM

    If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you

    The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

    Why join THIS team?

    • Flexible Hours/ Friendly Work Environment
    • Robust benefits package; health, dental, vision insurance, prescription
    • Paid life insurance
    • Matching 401K
    • Paid Training
    • Paid Time off
    • Weekly pay
    • Career Advancement opportunities
    • Paid Holidays

    What YOU will do:

    Commitment to excellence in customer service and satisfaction with all APS customers

    Representation of APS in a professional manner during customer service interactions

    Initiate and maintain constant professional communication with customers and vendors

    throughout the service or repair process

    Create and maintain daily schedule for assigned service technicians

    Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system

    Update call logs after each phone call

    Assist other dispatchers with challenges they may be experiencing

    Build and create accurate estimates based on technicians notes

    Track estimates from initiation to completion of the project, resolve any issues impeding progress

    Adjust daily work schedule with proper technicians for emergency situations as they occur

    What you NEED:

    Knowledge of South Florida geography Broward, Palm Beach, Martin counties

    Preferred Service Titan operating software experience Not required

    Preferred working knowledge of Microsoft office Not required

    Ability to thrive in fast-paced environments and remain flexible to changing needs

    Excellent problem-solving, client-facing and conflict resolution skills

    Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous

    Previous experience in scheduling and dispatching in a home improvement, service or construction setting

    Excellent written and verbal communication skills with customers and co-workers

    Logistically sound scheduling experience

    Must be very well organized and have the ability to delegate and assign jobs appropriately.

Qualifications:

Qualifications:

  • Dispatch experience highly preferred
  • Ability to pass a background check
  • High school diploma (or GED)
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Strong decision-making abilities
  • Ability to identify customer needs and clearly articulate product and service offerings
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Team player
  • Multitasking and time management skills with the ability to prioritize

Core Competencies:

  • Strong verbal and written communication skills
  • Comfortable in navigating through multiple software systems and windows simultaneously
  • Ability to show empathy when responding to customers needs
  • Must be flexible with the ability to adapt to changes quickly and think conceptually
Responsibilities:

Who/What Are We Looking For?

  • Coordinate the transportation movements of the technicians
  • Must keep track of the drivers schedules as they change throughout the day
  • Keep track of the technicians start and departure times
  • Must maintain a matrix with the techs routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
  • Requires interaction with drivers daily
  • Anticipate problems with routes and parts by making quick sound decisions
  • Respond to special requests from customers related to jobs performed by a technician
  • Order parts for special orders
  • Maintain techs vacation, sick and weekend schedules
  • Follow up on all pending/ recommended work
  • Forecast workload for 2-3 days out
  • Contact customers with parts pending and status of parts

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