Head of Retail Operations

3 weeks ago

Atlanta, United States The Woodruff Arts Center Full time
Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff.

Reports to:
Chief Operating Officer
FLSA:
United States of America (Exempt)
Employment Status:
Regular/Full time
POSITION SUMMARY:

Oversees all aspects of retail operations including preparing annual budgets, inventory management, buying and product development for all shops, merchandise display, business planning, pricing policies, and supervision of staff.

ESSENTIAL RESPONSIBILITIES AND DUTIES:
  • Prepare annual department budget for review and approval. Maintain budget within established guidelines.
  • Analyze data in order to provide reports showing key indicators of retail operations performance (i.e. inventory turns, sales, product mix and average sales per visitor).
  • Formulate pricing policies on merchandise and develop plans to increase shop revenues.
  • Maintain merchandise control and oversee all buying and display of merchandise.
  • Interact with Museum curators and administrative staff to coordinate product development and exhibition shops and ensure that merchandise is available to enhance exhibitions as well as the permanent collection.
  • Manage all aspects of planning product development strategies for special exhibitions, from concept to completion.
  • Negotiate production costs with vendors. Negotiate with art lenders and artists' estates regarding rights and reproductions.
  • Formulate business and inventory plans for product development merchandise line based upon self-conducted market research.
  • Meet with sales representatives to preview and select new products.
  • Collaborate with museum's curators in selecting images from the permanent collection for product development.
  • Collaborate with different departments to effectively promote the shop (e.g. Public relations, Marketing, Web, and Development).
  • Collaborate with different departments on initiatives that involve the shop and retail components (e.g. books signings, cultivation events).
  • Update and maintain online sales catalog and fulfillment
OTHER SKILLS AND ABILITIES:
  • Ability to learn and understand the High Museum's collection and incorporate it into the retail operation.
  • Provide excellence in service and always portray a positive and professional image of the High Museum of Art.
  • Train and motivate sales staff.
  • Follow the High Museum of Art's protocols, procedures, rules and policies in performing responsibilities.
  • Full understanding of a merchandise buying plan (open-to-buy).
  • Knowledge of key productivity systems (e.g. Excel and Word) plus working knowledge of POS systems (e.g. NCR Counterpoint) is essential.
  • Ability to develop and maintain external partnerships and relationships.
  • Layout and display strengths.
EDUCATION / EXPERIENCE:
  • Bachelor's degree from a four-year college or university, preferably in business or marketing and three to five years related retail experience in a museum store setting.
  • Experience working with vendors, designers: knowledge of related copyright and licensing regulations.
COMMUNICATION SKILLS:
  • Ability to read, analyze and interpret general business periodicals and other related publications, catalogues and correspondence.
  • Ability to write reports, business correspondence and procedures.
  • Ability to effectively present information and respond to questions from employees, vendors and the general public.
MATHEMATICAL SKILLS:

Ability to compute rates and percentages and to present information in report form, maintain appropriate inventory and develop a departmental budget.

REASONING ABILITY:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

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