Online Customer Service Specialist

4 weeks ago

Bluefield, United States Bill Cole Automall of Bluefield Full time

Job Description – Online Customer Service Specialist

Bill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist.

Job Description:

  • Will handle all incoming internet, email, social media, text, chat and phone inquires
  • Will be available to respond to inquiries in a prompt, professional, well-spoken manner
  • Assist customers in appropriate vehicle selection
  • Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
  • Direct customers to product information resources, including those available on the internet
  • Check email frequently and respond to inquiries immediately
  • Will deliver inquiries/messages intended for other sales personnel and departments promptly
  • Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience.


Skills / Requirements
 

  • Must have good verbal and written communication skills
  • Must be available to work Monday thru Sunday from hours of 8:30am to 7pm, or any variation ranging during open business hours
  • Must have the ability to adhere to attendance guidelines, requiring regular attendance is an essential job function
  • Must be proficient with Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and the ability to multi-task are required
  • Must be self-motivated and goal oriented
  • Must be able to hit sales quotas and closing percentages
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

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