Treasury Services Support Specialist

4 weeks ago

Bluefield, United States First Community Bank Full time

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable events. Through a comprehensive wellness program, employees and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools. With over 50 locations in four states, First Community Bank offers competitive benefits and the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community

Duties:

The Treasury Services Support Specialist provides customer's setup and implementation as related to Business Online Banking and Cash Manager, ACH origination, Remote Deposit Capture, online wire transfers, Positive Pay, lockbox, account reconciliation, Merchant Services, and other Commercial/Treasury Services products. Customer service assistance may be required to be in person at the client's place of business for certain implementation and setup opportunities. Provide customer service assistance by phone or email for general online banking, mobile banking, and support Bill Pay. Meet service level expectations as assigned to setup and training while maintaining close attention to detail. Use sound judgement when researching problems and take appropriate action to correct problem while keeping Treasury Services management in the communication stream. Submit service tickets to process temporary or permanent increases based on customer needs, including all customer and internal bank inquiries, to track calls and inquiries. Adhere to Bank policies and procedures. Provide support to the Treasury Service Representatives (TSR) and frontline staff in resolving service-related issues relative to customer issues to include having direct contact with customers as necessary. Provide Information and assistance to the TSRs and frontline staff, conforming to their objective to provide support necessary for total relationship management including technical support. Assist with Yellow Hammer fraud alerts in regards to ACH origination and online wire transfers. Understand and apply proper operational, internal, and regulatory procedures for Treasury Services and commercial products. Remain current and aware of any and all potential regulatory changes which impact Treasury Services products and services. Participate in special projects as they arise and pertain to Commercial/Treasury Services or other related operational initiatives. Complete training, as assigned, within the expected timeframes.

Qualifications:

* High school diploma or equivalent
* One to three years of banking experience
* Excellent customer service experience
* Excellent written and verbal communication skills
* Commercial and Treasury Services products knowledge preferred
* Ability to work in a fast paced, deadline driven environment
* Proficiency in various technologies including but not limited to telephone etiquette, Windows environment, various internet browser functionality, mobile browser functionality, and Microsoft Outlook, Word, and Excel
* Ability to work independently and in a team setting
* Ability to perform multiple tasks with minimal supervision and time management
* Demonstrated interpersonal skills which are appropriate and contribute to a productive work environment
* Demonstrated strong organizational, problem solving, resolution, and decision making skills
* Ability to sit in front of a computer for extended periods of time
* Ability to travel as needed, including occasional overnight travel

  • Treasury Services Support Specialist

    2 months ago

    Bluefield, United States First Community Bank Full time

    Job DescriptionJob DescriptionAt First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team...

  • Treasury Services Support Specialist

    4 weeks ago

    Bluefield, United States First Community Bank Full time

    At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable...

  • Treasury Services Support Specialist

    7 hours ago

    Bluefield, United States First Community Bank Full time

    At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable...

  • Treasury Services Support Specialist

    3 hours ago

    Bluefield, United States First Community Bank Full time

    Job DescriptionJob DescriptionAt First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team...

  • Online Customer Service Specialist

    1 month ago

    Bluefield, United States Bill Cole Automall of Bluefield Full time

    Job DescriptionJob DescriptionJob Description – Online Customer Service SpecialistBill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist.Job Description:Will handle all incoming internet, email, social media, text, chat...

  • Procurement Specialist

    1 month ago

    Bluefield, United States Omnis Building Technologies Full time

    Job Summary: The P rocurement Specialist will spearhead the purchasing process from selecting suppliers to ensuring stock optimization, as well as provide guidance on sourcing and purchasing processes. The Procurement Specialist will specialize in implementing cost-effective purchases of all goods and services, as required by the company. Ensuring quality...

  • Procurement Specialist

    5 hours ago

    Bluefield, United States Omnis Building Technologies Full time

    Job Summary: The P rocurement Specialist will spearhead the purchasing process from selecting suppliers to ensuring stock optimization, as well as provide guidance on sourcing and purchasing processes. The Procurement Specialist will specialize in implementing cost-effective purchases of all goods and services, as required by the company. Ensuring quality...

  • Learning Delivery Specialist

    4 weeks ago

    Bluefield, United States Alorica Full time

    Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel. JOB RESPONSIBILITIE Delivery Specialist, Delivery, Specialist, Business Services

  • Loan Servicing

    4 weeks ago

    Bluefield, United States First Community Bancshares Full time

    At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable...

  • Food Service Worker/Kitchen Helper/Dietary Aide

    1 week ago

    Bluefield, United States Healthcare Services Group Full time

    Additional Information #HCSGCM #HCSGCM Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most...

  • On-Site Customer Service Agent

    1 week ago

    Bluefield, United States Alorica Inc. Full time

    Position: Customer Service Representative Location: 500 Federal Street Bluefield, WV 24701 Terms: Full-time Pay: $17/hr This position starts on June 3, 2024. Training is 12p-9p. Production Schedules will be 12p-9p Monday-Friday ( No weekends). Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and...

  • Customer Service Representative

    1 week ago

    Bluefield, United States DISH Full time

    Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include...

  • Customer Service Representative

    1 week ago

    Bluefield, United States DISH Full time

    Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include...

  • Customer Service Representative

    7 days ago

    Bluefield, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our...

  • Customer Service Representative

    5 days ago

    Bluefield, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our...

  • Customer Service Representative

    1 week ago

    Bluefield, United States DISH Full time

    Job Description Company SummaryDISH is hiring in Bluefield! Join us for our upcoming Hiring Days on May 28th & 29th for our open Customer Service Representative roles. You’ll have the opportunity to visit the local office and interview onsite with our team! When you register, please select a date & timeslot in which you will be able to be present for...

  • Customer Service Representative

    1 week ago

    Bluefield, United States DISH Full time

    Company Summary DISH is hiring in Bluefield! Join us for our upcoming Hiring Days on May 28th & 29th for our open Customer Service Representative roles. You'll have the opportunity to visit the local office and interview onsite with our team! When you register, please select a date & timeslot in which you will be able to be present for an interview. ...

  • Customer Service Representative

    1 day ago

    Bluefield, United States DISH Full time

    Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.Today, our brands include...

  • Customer Service Representative

    31 minutes ago

    Bluefield, United States DISH Full time

    Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.Today, our brands include...

  • DISH Customer Service Representative Hiring Days

    1 week ago

    Bluefield, United States DISH Network L.L.C Full time

    Company Summary DISH is hiring in Bluefield! Join us for our upcoming Hiring Days on May 28th & 29th for our open Customer Service Representative roles. You'll have the opportunity to visit the local office and interview onsite with our team! When you register, please select a date & timeslot in which you will be able to be present for an...