Senior Customer Solutions Architect

3 weeks ago

San Mateo, United States Snowflake Computing Full time

Build the future of data. Join the Snowflake team.

Snowflake is actively seeking a Senior Customer Solution Architect to join a new, high impact organization at Snowflake - the Solution Innovation Team. In this role you will be responsible for leading strategic customer engagements, to showcase / evangelize the art of the possible on Snowflake, and guide customers in ideating, scoping, and defining technical solutions to their most complex business problems. You will have the opportunity to put your technical leadership to use, and run memorable, high impact engagements. Reporting to the Sr. Manager of Customer Solutions, you will play a crucial role in delivering solutions for Snowflake's most strategic customers, and ensure their success alongside the rest of Snowflake's Solution Innovation team.
IN THIS ROLE YOU WILL GET TO:

  • Deliver strategic customer engagements - customer co-innovation, executive meetings, design thinking workshops, business process / technical design workshops, to solve customers' business problems / technical challenges.
  • Lead technical customer discussions / engagements, to deeply understand customers' business processes and enterprise systems, uncover pain points and challenges, and recommend solutions and/or architectural design patterns.
  • Collaborate closely with the broader Solution Innovation team to build and deliver solutions for customers in co-innovation engagements.
  • Collaborate with key stakeholders globally across product management, sales engineering, partners, and professional services to ensure the customer has all the resources needed to drive their success in each engagement and project.
  • Play a central role in shaping the team's processes, creating and maintaining reusable assets for use in subsequent customer engagements and projects.
  • Be a global thought leader within Snowflake and demonstrate best practices of running technical engagements for field teams to leverage and/or emulate in-region.
  • Partner closely with product management & product marketing to evangelize and provide feedback around the product roadmap, and participate in marquee events throughout the year.
  • Helping shape future innovations by identifying emerging trends, white-space opportunities for Snowflake, and pursuing new projects with Product and Engineering team
  • Bring clear strategic thinking and excellent problem-solving skills to a range of sales, services, and operational processes.
  • Identify opportunities for innovation that could drive value for Snowflake's customers, partnering with product, industry leads, sales, marketing, and professional services to take Industry Solutions & Technical Innovations to market - ie. industry accelerators, open source code, best practices, thought leadership.
  • Cultivate relationships and collaborate with cross-functional teams such as Professional Services, Sales Operations, Engineering, Product, Marketing to drive strategic initiatives for Snowflake and Solution Innovation.
ON DAY ONE WE WILL EXPECT YOU TO HAVE:
  • 10+ years of experience in Sales Engineering / Presales Leadership, or leading technical services teams / engagements
  • 5+ years of experience in solution architecture
  • Proven track record of solution selling and/or delivery experience, driving customer success in complex technical sales cycles / projects
  • Direct experience working in the Enterprise SaaS space - AI/ML, Apps, Data Science, Data Warehouse, Cloud, Analytics and/or Business Intelligence experience highly preferred
  • Deep understanding of on-prem / cloud data platform architecture and databases
  • Broad range of experience with data platform deployments, AI/ML, enterprise applications
  • Strong executive presence, with experience in effectively translating complex technical topics to mixed technical and business audiences
  • Experience running in-person and virtual customer workshops, which practice customer-facing skills such as discovery questioning, whiteboarding, objection handling, presentation, etc.
  • Organized and able to manage and deliver multiple tasks efficiently, effectively and on time in a metrics based organization
  • Design Thinking Certification a plus
  • Excellent writing, editing, and oral communication skill
  • Knowledge of SQL, and Javascript, Python, Java, Scala, Go, Ruby or other languages
  • Knowledge of platform and container technologies, including Docker, Kubernetes, or Infrastructure as Code (IaC)
  • Knowledge of data formats or languages that manage data, including SQL, JSON, AVRO, Apache Parquet or XML
  • Experience with Open Data table formats like Iceberg and data processing engine like Spark is a plus.
  • Bachelor's Degree required, Masters Degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred


Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

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