Customer Service RepDispatcher

2 weeks ago


Salt Lake City, United States Big Brother's Home Services Full time

Job Description: Customer Service Rep/Dispatcher

We are currently seeking a highly motivated and energetic individual to join our team as a Customer Service Rep/Dispatcher. In this role, you will be responsible for providing exceptional customer service and effectively coordinating service calls for our clients. As the first point of contact for customers, you will play a crucial role in ensuring their satisfaction and continuously striving to exceed their expectations.

Responsibilities:

1. Customer Service:
- Greet customers warmly in a professional and courteous manner.
- Respond to inbound customer inquiries promptly and address their needs effectively.
- Offer suitable products and services to customers based on their requirements.
- Maintain accurate records of all customer interactions.
- Resolve customer complaints and issues promptly in a professional and efficient manner.
- Ensure customer satisfaction by going the extra mile and building long-term relationships.

2. Dispatching:
- Schedule and coordinate service appointments for technicians based on availability and customer requirements.
- Assign technicians to appropriate service requests.
- Ensure efficient deployment of resources to maximize productivity and minimize response time.
- Monitor technicians' progress, provide necessary assistance, and communicate updated information to customers.
- Coordinate with other dispatchers and departments to streamline operations.
- Update and maintain accurate records of dispatched calls and service schedules.

Requirements:

- High school diploma or equivalent; additional education or certifications in customer service or dispatching is a plus, Service Titan experience (not required).
- Proven experience in customer service or dispatching roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficient computer skills; experience with CRM software or dispatching systems preferred.
- Ability to handle stressful situations calmly and maintain a positive attitude.
- Flexible schedule, including the ability to work evenings, weekends, and holidays.
- Ability to multitask and prioritize tasks efficiently.

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and professional development in a fast-paced and dynamic work environment. If you are passionate about delivering exceptional customer service and have the skills and qualifications necessary for this role, we would love to hear from you. Join our team and be part of an organization dedicated to customer satisfaction and operational excellence.



  • Salt Lake City, United States The Judge Group Full time

    The Judge Group is an international leader in business technology consulting, talent solutions, and learning and development.One of our top financial services clients is looking for a Customer Service Specialist.Job Title: Customer Service SpecialistLocation: Salt Lake City, UTWork Environment: Onsite 30 days during training, then hybrid remote/onsite. It is...


  • Salt Lake City, United States The Judge Group Full time

    The Judge Group is an international leader in business technology consulting, talent solutions, and learning and development.One of our top financial services clients is looking for a Customer Service Specialist.Job Title: Customer Service SpecialistLocation: Salt Lake City, UTWork Environment: Onsite 30 days during training, then hybrid remote/onsite. It is...


  • Salt Lake City, United States Trulite Glass & Aluminium Solutions LLC Full time

    Job Description *This role is not open for submissions from outside staffing agencies* Trulite is GROWING!We are looking for Customer Service Rep based at ourSalt Lake City, UTlocation. $18-$20hr Entry level position that provides customer service support to customers for job site deliveries, a-rack deliveries, and case deliveries. Initiates and/or...


  • Salt Lake City, United States Big Brother's Home Services Full time

    Job DescriptionJob DescriptionJob Description: Customer Service Rep/DispatcherWe are currently seeking a highly motivated and energetic individual to join our team as a Customer Service Rep/Dispatcher. In this role, you will be responsible for providing exceptional customer service and effectively coordinating service calls for our clients. As the first...


  • Salt Lake City, United States Carmax Corporation Full time

    Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Princ Consultant, Advisor, Customer Service, Mechanical, Customer, Automotive, Repair


  • Salt Lake City, United States Hertz Full time

    Job Description Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult situations, you have great tact...


  • Salt Lake City, United States Jacksons Food Stores, Inc. Full time

    $14.25 - $15.75 an hour$100 sign on bonus! (after 60 days)Store bonus opportunities every 2 months! Company bonus opportunities every 6 months! Opportunities to advance! We promote from within! In this role, you will greet customers with a smile and Customer Service, Retail, Cashier, Grocery


  • Salt Lake City, United States Mechanical Service & Systems Full time

    Job DescriptionJob Description Our company is seeking an experienced Commercial HVAC Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing heating, ventilation, air conditioning, and refrigeration systems for commercial and industrial buildings. As a Commercial HVAC Technician, you will be...


  • Salt Lake City, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Customer Service Specialist for a contract opening with one of our largest clients! This is a Contract Opportunity with our company that


  • Salt Lake City, United States Motion Recruitment Full time

    Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Customer Service Specialist in Salt Lake City, UT (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been...


  • Salt Lake City, United States Biofire Diagnostics, LLC Full time

    Lead the Global Customer Service Organization (L 2) team members and manage daily operations to provide technical support to subsidiaries and distributors. Coordinate efforts with the departmental leadership to provide world-class customer support, d Customer Service, Manager, Technical Support, Support Staff, Service Engineer, Global, Manufacturing, Retail


  • Salt Lake City, United States Motion Recruitment Partners LLC Full time

    Brokerage Operations Customer Service Specialist Salt Lake City, UT Hybrid Contract $32.31/hr - $36.41/hr Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Customer Service Specialist in Salt Lake City, UT (Hybrid). Work with the brightest minds at one of the largest financial institutions in the...


  • Salt Lake City, United States Strategic Staffing Solutions Full time

    This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.Job Title: Customer Service Specialist Contract: 6 Months Location: Salt Lake City, UT Job/Role Description:Participate in low to moderately complex initiatives and identify opportunity for process...


  • Salt Lake City, United States Strategic Staffing Solutions Full time

    This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.Job Title: Customer Service Specialist Contract: 6 Months Location: Salt Lake City, UT Job/Role Description:Participate in low to moderately complex initiatives and identify opportunity for process...


  • Salt Lake City, United States Hertz Full time $17

    Wage: $16.50 hourly + monthly incentivesJob Description:The Flexible Customer Service Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The...


  • Salt Lake City, United States Jacksons Food Stores, Inc. Full time

    Starting at $15.75 an hour. Opportunities to advance! We promote from within!$100 Sign on bonus (after 60 days)Company bonus opportunities every 6 months The Retail Cashier/ Customer Service (Floater) provides coverage for Jacksons stores based on s Customer Service, Floater, Retail, Cashier, Service, Grocery


  • Salt Lake City, United States Salt Lake County Full time

    Job Description: JOB SUMMARY Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks. MINIMUM QUALIFICATIONS One year of related work experience...


  • Salt Lake City, United States Biofire Diagnostics Full time

    Position Summary Lead the Global Customer Service Organization (L2) team members and manage daily operations to provide technical support to subsidiaries and distributors. Coordinate efforts with the departmental leadership to provide world-class customer support, drive, and design process changes, implement process improvements and remove barriers to...


  • Salt Lake City, United States Biomerieux S.A. Full time

    Description Position Summary Lead the Global Customer Service Organization (L2) team members and manage daily operations to provide technical support to subsidiaries and distributors. Coordinate efforts with the departmental leadership to provide world-class customer support, drive, and design process changes, implement process improvements and remove...


  • Salt Lake City, United States The American Red Cross Full time

    ):Take the time to personally connect with donors listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comforta Customer Service, Staff, Blood, Service, Retail