Customer Service Rep/Dispatcher

6 days ago

Salt Lake City, United States Big Brother's Home Services Full time
Job DescriptionJob Description

Job Description: Customer Service Rep/Dispatcher

We are currently seeking a highly motivated and energetic individual to join our team as a Customer Service Rep/Dispatcher. In this role, you will be responsible for providing exceptional customer service and effectively coordinating service calls for our clients. As the first point of contact for customers, you will play a crucial role in ensuring their satisfaction and continuously striving to exceed their expectations.

Full Benefits available after 60 days.

Responsibilities:

1. Customer Service:
- Greet customers warmly in a professional and courteous manner.
- Respond to inbound customer inquiries promptly and address their needs effectively.
- Offer suitable products and services to customers based on their requirements.
- Maintain accurate records of all customer interactions.
- Resolve customer complaints and issues promptly in a professional and efficient manner.
- Ensure customer satisfaction by going the extra mile and building long-term relationships.

2. Dispatching:
- Schedule and coordinate service appointments for technicians based on availability and customer requirements.
- Assign technicians to appropriate service requests.
- Ensure efficient deployment of resources to maximize productivity and minimize response time.
- Monitor technicians' progress, provide necessary assistance, and communicate updated information to customers.
- Coordinate with other dispatchers and departments to streamline operations.
- Update and maintain accurate records of dispatched calls and service schedules.

Requirements:

- High school diploma or equivalent; additional education or certifications in customer service or dispatching is a plus, Service Titan experience (not required).
- Proven experience in customer service or dispatching roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficient computer skills; experience with CRM software or dispatching systems preferred.
- Ability to handle stressful situations calmly and maintain a positive attitude.
- Flexible schedule, including the ability to work evenings, weekends, and holidays.

- Ability to multitask and prioritize tasks efficiently.

Schedule Requirements - M-F - Full Time - 7am-3pm, 8am-pm, 9am-5pm options available. Work in office in Murray.

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and professional development in a fast-paced and dynamic work environment. If you are passionate about delivering exceptional customer service and have the skills and qualifications necessary for this role, we would love to hear from you. Join our team and be part of an organization dedicated to customer satisfaction and operational excellence.

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