Desktop Support Specialist

3 weeks ago


Wixom, United States REQ Solutions Full time

Job Title: Desktop Support Specialist

Location: Wixom, MI

3 Months (Right to Hire)

Note: Local candidates who can work on W2 basis without any sponsorship are encouraged to apply.

Shift hours: Monday to Friday

  • Three days - 8:00 AM to 5:00 PM
  • Two days - 10:00 PM to 7:00 PM

Job Description:

  • Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations, tablets, and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Monitor installed systems, identify problems, and take corrective action.
  • Provide basic technical support to client
  • Troubleshoot application issues, basic diagnosing of desktop/laptop software problems.

Required:

  • 1 - 3 years of related work experience, or an equivalent combination of education and experience.
  • 1 - 3 years of customer service experience.
  • Previous experience troubleshooting desktop, printer and notebook issues.
  • Very strong user and support of Microsoft Office 365.
  • Very strong user and support of Microsoft Windows 10 & 11.
  • Experience with Active Directory.
  • Experience with Logmein or other remote control software
  • Experience with Tandem AS/400 support.
  • Experience with AOVPN, FortiClient.

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