Patient Care Coordinator

4 weeks ago

Eugene, United States OnePeak Medical Full time

OnePeak Medical is hiring full-time Patient Care Coordinators

If you are a results-driven individual with an interest in changing lives through an innovative approach to health and wellness you will want to join our amazing TRIBE

THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.

MISSION | To provide our patients with a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.

VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.

VALUES | TRIBE

  • TEAMWORK. Collaborating to create a meaningful OnePeak experience
  • RESPECT. Listening without judgment and communicating with positive intent
  • INFORMED. Communicating, educating, and owning essential information
  • BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
  • EXCELLENCE. Boldly expecting the best and being empowered to deliver

Job Summary:

At OnePeak Medical, our team members are driven by a deep sense of care, whether they're directly tending to patients or providing support behind the scenes. We are committed to redefining primary care through innovative, integrated health services that prioritize optimal health and well-being. Join our mission-driven company, dedicated to innovation, growth, and equipping our frontline caregivers with the latest resources, enabling them to excel in their roles.

As a Patient Care Coordinator, you will be the initial point of contact for patients and visitors, whether in person or over the phone. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service.

Responsibilities and Duties:

  • Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.
  • Ensure accurate listing of the Primary Care Provider (PCP) in the patient's chart.
  • Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
  • Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.
  • Register patients and update their demographic and insurance information, as well as the patient portal.
  • Scrutinize schedules to guarantee accuracy in appointments and visit preparedness.
  • Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes.
  • Confirm the correctness and update the method of payment (insurance or cash pay) at each appointment.
  • Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.
  • Maintain the reception desk, waiting areas, and office files.
  • Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.
  • Attend department and clinical meetings as scheduled.
  • Complete end-of-day responsibilities.
  • Fulfill any additional responsibilities as required to support OnePeak Medical.

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