Operations Support and Client Services Specialist

2 weeks ago

Portage, United States Eurofins Lancaster Laboratories Full time

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labeling is accurate.Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In 2020, Eurofins generatedtotal revenues of EUR 5.4billion, and has been among the best performing stocks in Europe over the past 20 years. Eurofins BioPharma Product Testing has delivered expert scientific support to companies working to improve human and animal health. As a member of the Eurofins BPT team, you will work alongside respected technical experts dedicated to scientific excellence in a process driven regulatory compliant environment. Job Description * Applies GMP/GLP in all areas of responsibility, as appropriate * Demonstrates and promotes the company vision * Regular attendance and punctuality * Applies the highest quality standard in all areas of responsibility * Demonstrates strong client service skills, teamwork, and collaboration * Proactively plans and multitasks to maximize productivity * Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration * General administrative support for operations such as contacting vendors and contractors, maintaining contact lists, mailings/postage (FedEx, UPS), general supply support (lab coats, supply orders, etc.), reception, visitor management, on-boarding for new employees * Work hand in hand with business development staff and other administrators to establish schedules and coverage for all essential activities * Set-up and maintain electronic files and folders; electronic management of sample life cycles through LIMS * Various administrative duties for company operations throughout North America * Place and receive orders, log reagents into LIMS Responsible for data scanning and filing/retrieval, archiving and yearly on-site archival preparation * Compile Data Packages through LIMS * Complete training administration functions as requested * Conducts all activities in a safe and efficient manner * Performs other duties as assigned Qualifications * Minimum two years in an administrative role; solid computer skills * Use a personal computer and all associated software and peripherals * Excellent oral and written communication skills (including ability to ask appropriate question to attain necessary information to keep projects moving forward) * Organize projects and schedule with attention to detail * Take initiative in gathering technical information and completing tasks * Handle demanding clients; exercise good judgment in handling complaints; dedication to quality processes; demonstrate excellent customer service practices * Represent company in a professional manner; attention to detail in writing, proofreading, and communications Additional Information Position is a full-time role. Monday - Friday, 8am-4pm. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and PTO, and dental and vision options. To learn more about Eurofins, please explore our websitewww.eurofinsus.com. We are looking forward to receiving your application including your expected salary and possible start da

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