Client Advocate Specialist
4 weeks ago
Are you one of those special people who are motivated to win? Are you a natural “people-person” with the ability to connect to strangers? Are you driven to succeed, goal-oriented, and motivated by success? If so, then we want you on our team.
The Law Offices of Charlotte Christian and Associates is looking for a motivated, self-starter for our Atlanta office to join our team. The position’s focus is to confidently present clear information to potential clients and encourage the decision to hire our firm.
This requires strong communication skills via Zoom, phone, text, chat, and e-mail, data entry, and other tasks related to potential case intake. Our Client Advocate Specialists possess qualities that build relationships and are client-focused. They serve our potential clients and answer their inquiries. They are compassionate, understanding, and patient.
We are looking for an individual who is outgoing, focused, and able to manage a high-volume and time-sensitive workflow effectively and efficiently. Strong people skills are necessary. The position requires one to work both independently and within a team environment.
This is a position for someone who is looking for a long-term commitment with opportunities to grow in an in-office environment in the city.
We’re not crazy; we just believe in what we do.
If you’d like to be part of a nationally recognized, collaborative, and downright bada*s team, then we can’t wait to hear from you.
Responsibilities
Act as a liaison between the Firm and Potential New Clients in an attempt to convert contacts into clients
Use a shared calendar to schedule meetings with potential new clients (via phone or in person)
Help potential new clients find clarity about their situation and educate them about the options they have with The Law Offices of Charlotte Christian and
Associates to achieve their goals
Help clients find relief from the situation that brought them to this firm by illustrating the value and benefits of our services
Keep detailed notes in a centralized database
Facilitate a professional introduction “Hand-Off” to the legal team once an engagement is signed
About the Company
The Law Offices of Charlotte Christian and Associates is more than just a place to work – it’s an opportunity where you can thrive, grow, and make a real impact. Our dynamic and comprehensive workplace is filled with highly skilled professionals who are committed to excellence, and we foster a culture of innovation and collaboration that allows everyone to reach their full potential.
If you’re looking for a job that’s boring and easy, you won’t find that here. We put 110% into everything we do. Greatness is achieved through hard work, discipline, and sacrifice, and we’re determined to be great. Late nights do happen – that’s what coffee is for.
As a values-driven organization, we are dedicated to creating an inclusive environment that supports personal and professional well-being, and we believe in making a positive impact on our industry, community, and team.
Health insurance
Paid time off
Vision insurance
401k Plan
401k Match
Requirements
Prior experience selling professional or financial services utilizing a consultative selling methodology.
Real-life experience to empathize with potential new clients who often come to our firm with challenging and sometimes deeply personal situations.
Excellent interpersonal and communication skills, both in person, by phone, and via email.
Embrace metrics, scorekeeping, transparency, and accountability.
Ability to manage own schedule to balance availability for meeting with prospective new clients, following up with potential new clients who said “no,” and with current clients to conduct quality control calls and interviews.
Strong interest in consultative solutions selling and a proven track record utilizing a consultative sales approach.
Experience with telephone sales and demonstrated proven success in lead generation, prospecting, contract negotiation, and closing customers.
Knowledge of the legal industry is an asset.
Independent, self-starter who thrives on immersion in a rapidly changing environment and has excellent problem-solving and analytical skills.
Proactive, can-do attitude, with great follow-through and resourcefulness along with attention to detail.
Experience requirements: Relevant field with at least 3 years of experience in a similar role.
Are you interested? Apply for this role today
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