Client Advocate 1
2 weeks ago
Client Advocate 1 Job Description
Bader Scott Injury Lawyers is Atlanta's fastest growing Client Centric law firm. We are in the heart of Buckhead in a state-of-the-art headquarters on Peachtree Street N.E. Our firm provides service to metro Atlanta and surrounding cities in Georgia.
Bader Scott Injury Law Firm represents both Personal Injury and Worker's Compensation law. Every day we strive to live by our Mission statement which is, “We Inspire Hope and Empower People – One Client, One Family, One Community at a Time”.
We are looking for amazing individuals who truly exemplify our community’s best talent.
The person for this job is passionate about coming to work for an organization that is making a difference in our clients lives and communities.
A person who enjoys the thrills of working in a fast-paced environment with a diverse group of people. The person for this job is exceptional both on & off the job, carries the brand to friends and family, and lives by our core values.
As a Client Advocate you will be on the front end of the firm answering calls of prospective clients calling in. NO COLD CALLING EVER The clients just call in. Everything starts with Client Intake.
The responsibilities are as follows:
- Receives incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer
- Uses discretion and independent judgment in handling client claims and forwards completed intake to appropriate attorneys for review
- Uses software to enter all case and client details, and maintains detailed logs and task history within the database
- Conveys accurate information to clients regarding different case types with confidence and assurance
- Sets the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients
- Demonstrates ability to converse with varying client personalities to collect pertinent details to determine the viability of their case
Education/Experience/Qualifications
We are seeking bilingual (Spanish) and English speaking candidates with a Client-Centric mindset
- Prefer but not required (1 year of Intake/Call Center for Worker's Compensation or Personal Injury)
- Require a High School Diploma from an accredited High School or GED from an accredited institution
- Experience managing Inbound and/or Outbound calls
- Sales and customer service experience is highly valued
- Previous experience with CRM and case management software is preferred
- Additionally, possesses the ability to accurately translate verbal information into written correspondence to CRM Software
- Demonstrate the ability to prioritize and escalate client calls appropriately
- Possesses technical capability and proficiency with Microsoft Office Suite
- Perform work in a detail oriented and methodical manner
- Various shifts available Monday thru Friday and weekends.
Terms of Employment
The Client Advocates shall be employed at the will of the company and their continued employment will be based upon their satisfactory performance of their duties and responsibilities. The Bader Law Firm is an equal opportunity employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The employee will be expected to work a 40-hour work week and may require occasional nights and weekend work. Additionally, employee will be on rotation during most holidays throughout the year.
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