Help Desk Technician

3 weeks ago

Sacramento, United States Marathon TS Full time
Job DescriptionJob Description

Position Responsibilities:
Under general direction, provide 24/7 phone and on-site support for personnel and phone/remote desktop support for remote and TDY personnel. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on all unclassified and classified secret information systems. Responsible for providing second-tier support to end-users for PC server, mainframe applications, and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. At a minimum the Help Desk Support Services – Senior will be required to perform the following tasks:

  • Document incidents using the ticket tracking system and create and publish knowledge base articles when applicable.
  • Meet established service level metrics for call response, technical support, and customer service.
  • Resolve trouble calls using desk-side support, remote desktop, phone, and/or through email.
  • Respond to requests for network account modifications to include but not limited to account creation, configuration, deletions, and password/PIN resets.
  • Develop and maintain a computer image library, which includes but is not limited to desktop, laptop, tablet and thin client computers with system images.
  • Perform computer re-imaging, assist users with data backup and restore, and installation of software applications.
  • Setup computer systems with external monitor(s), switch box, keyboard, mouse, smart card readers, printers or any other approved external peripheral.
  • Assist with the set-up of IT in training classrooms and conference rooms as required.
  • Perform the manual installation of approved software, software patches, and security updates to client systems when required.
  • Perform troubleshooting of incidents and issues on approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
  • Maintain approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
  • Notify the government when IT consumables, such as printer ink or toner, are low in stock and need to be replenished.
  • Monitor logs and automated systems for IT system outages and incidents affecting multiple end users and initiate incident response procedures.
  • HBSS, ACAS and SCCM experience is a plus

Position Qualifications:
Education:

  • BS/BA Degree preferred
  • AA degree acceptable with 10+ years of experience

Experience:

  • Minimum of 10 years of experience in help desk or information technology industry

Certifications:

  • Must have one of the following certifications
    • CompTIA A+
    • Cisco Certified Network Administrator (CCNA) – Security
    • Certified Network Defender (CND)
    • CompTIA Network+
    • Systems Security Certified Practitioner (SSCP)
    • Security+ CE
  • Highly desired to have the following computing environment certificates but will have 1 year upon hiring to complete both certifications:
    • Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100 & MD101)
Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

  • Help Desk Technician with MAC

    3 weeks ago

    Sacramento, United States Central Point Partners Full time

    University of San FranciscoSacramento CA 95814Work onsite M-FNeeded ASAPContractInterviews held in person Tuesday 5/21/2024Help Desk Technician25. hr Pay RateCandidate should understand both PC and Macs. Client will train, must have exceptional customer services sills.Will be working onsite in Sacramento. Candidate must be comfortable working on his own...

  • Help Desk Support Technician | Hybrid

    3 weeks ago

    Sacramento, United States HireVue Full time

    HireVue is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue...

  • Help Desk Support Technician Hybrid

    1 week ago

    Sacramento, United States HireVue Full time

    HireVue is the talent experience leader - accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue's text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has...

  • Field Service Technician

    1 month ago

    Sacramento, United States Americas Technician Services Full time

    Currently seeking out eligible technicians to perform in the field. Pay starts at $17-$50/HR depending on previous experience and we are open to either hiring for contract work, part-time work, or full-time work! *If you are a DATA CENTER TECHNICIAN then please note that we currently have available projects in your local area that pay more per hour and are...

  • Help Desk Technician

    2 weeks ago

    Sacramento, United States Sunrise Systems Full time

    Job Title : Computer Client Support AnalystDuration : 12 MonthsJob location : Sacramento, CA 95833Need Local candidates Job Description: Minimum QualificationsHigh School Diploma or equivalent1 year of IT service/help desk operations experienceComplete service requests and troubleshoot computer and device problems via the telephone & web channelsStandard...

  • Help Desk Technician

    1 week ago

    Sacramento, United States Sunrise Systems Full time

    Job Title : Computer Client Support AnalystDuration : 12 MonthsJob location : Sacramento, CA 95833Need Local candidates Job Description: Minimum QualificationsHigh School Diploma or equivalent1 year of IT service/help desk operations experienceComplete service requests and troubleshoot computer and device problems via the telephone & web channelsStandard...

  • Help Desk Technician

    2 weeks ago

    Sacramento, United States Sunrise Systems Full time

    Job Title : Computer Client Support Analyst Duration : 12 Months Job location : Sacramento, CA 95833 Need Local candidates Job Description: Minimum Qualifications High School Diploma or equivalent 1 year of IT service/help desk operations experience Complete service requests and troubleshoot computer and device problems via the telephone & web channels...

  • Help Desk Technician

    2 months ago

    Sacramento, United States Sunrise Systems, Inc. Full time

    Job Title : Computer Client Support AnalystDuration : 12 MonthsJob location : Sacramento, CA 95833Need Local candidates Job Description: Minimum QualificationsHigh School Diploma or equivalent1 year of IT service/help desk operations experienceComplete service requests and troubleshoot computer and device problems via the telephone & web channelsStandard...

  • Help Desk Technician

    1 week ago

    Sacramento, United States Sunrise Systems, Inc. Full time

    Job Title : Computer Client Support AnalystDuration : 12 MonthsJob location : Sacramento, CA 95833Need Local candidates Job Description: Minimum QualificationsHigh School Diploma or equivalent1 year of IT service/help desk operations experienceComplete service requests and troubleshoot computer and device problems via the telephone & web channelsStandard...

  • Help Desk Analyst I

    5 days ago

    Sacramento, United States Visium Resources, Inc. Full time

    Job DescriptionJob Description11042IntroductionVisium Resources has been asked to identify candidates for a Help Desk Analyst I onsite position in Sacramento, CA. One of California's largest State Agency is searching for candidates with great communication skills, attention to detail and end user computing technical skills to work on its help...

  • IT Help Desk Intern

    2 weeks ago

    Sacramento, United States Sacramento Municipal Full time

    Title: IT Help Desk Intern Department: End User Solutions Location: Sacramento, CA, US Category: Student Apply by Date: 05/29/2024 Hourly Min: $22.89 Hourly Max: $27.89 The IT Help Desk Department provides technology assistance to SMUD's workforce. Especially with a majority of SMUD's workforce working remotely, this department plays a significant...

  • IT Help Desk Intern

    2 weeks ago

    Sacramento, United States Sacramento Municipal Full time

    Title: IT Help Desk Intern Department: End User Solutions Location: Sacramento, CA, US Category: Student Apply by Date: 05/29/2024 Hourly Min: $22.89 Hourly Max: $27.89 The IT Help Desk Department provides technology assistance to SMUD's workforce. Especially with a majority of SMUD's workforce working remotely, this department plays a significant...

  • IT Help Desk Intern

    3 weeks ago

    Sacramento, United States Sacramento Municipal Full time

    Apply now Title: IT Help Desk Intern Department: End User Solutions Location: Sacramento, CA, US Category: Student Apply by Date:05/29/2024 Hourly Min:$22.89 Hourly Max:$27.89 The IT Help Desk Department provides technology assistance to SMUD's workforce. Especially with a majority of SMUD's workforce working remotely, this department plays a...

  • Help Desk Tech Iii

    2 days ago

    Sacramento, United States SBM Management Full time

    **Responsibilities**: - Provide Tier III support for escalated help desk tickets. Investigate, troubleshoot, and document problems - Provide backup support for Tier I and II help desk tickets - Support end users with virus/malware related issues and help repair systems and train end users on safe and secure IT behaviors - Configure hardware, devices,...

  • Senior Service Desk Technician

    3 weeks ago

    Sacramento, California, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Service Desk Technician

    1 week ago

    Sacramento, California, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Service Desk Technician

    3 weeks ago

    Sacramento, United States NTT America Solutions, Inc. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Senior Service Desk Technician

    3 weeks ago

    Sacramento, United States The Nippon Telegraph and Telephone Corporation (NTT) Full time

    Want to be a part of our team? The Sr. Service Desk Technican provides customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians and Associate Service Desk Technicians. Working at NTT ESSENTIAL DUTIES & RESPONSIBILITIES Serves as an...

  • IT Help Desk Support

    2 months ago

    Sacramento, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading Managed IT Solutions Company located in Sacramento, CA and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced...

  • IT Help Desk Support

    1 week ago

    Sacramento, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading Managed IT Solutions Company located in Sacramento, CA and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced...