Medical Assistant III/Patient Care Coordinator

2 weeks ago

Randolph, United States Codman Square Health Center Full time

Job DetailsJob LocationRandolph SBHC - Randolph, MASalary Range$19.43 - $30.27 HourlyDescriptionThis position will have both Medical Assistant III, as well as Patient Service Coordinator responsibilities. Works in a customer service capacity providing administrative, scheduling, registration, insurance enrollment and verification, and clerical support to students, patients, families, and the community. Under the supervision of a Registered Nurse and/Mid-level or Physician, the Medical Assistant performs delegated functions as a member of the patient care team to performs a variety of direct and indirect patient care activities to include but not limited to n Vaccine Administration, Point of Care Testing and Phlebotomy. Primary Location for this position is Randolph, MA., Primary ResponsibilitiesRoutine Patient Care.Interview patientsCollect data, information, and vital signs pertinent to visit (examples include blood pressure, height, vision, and pulse oximetry).Perform screenings pertinent to visit.Assist with interpretation between providers, co-workers and patients as needed.Assist during medical examinations and minor procedures.Perform/assist with finger sticks, EKG's, hearing and vision, etc.Secures patient information by completing and safeguarding medical records and keeping patient information confidential.PreparationPrepare exam room for correct procedure.Prepare and clean treatment rooms and medical instruments (sterilization).Clinical SupportAssist providers, as necessary.Obtain specimens as directed.Perform Point of Care Testing according to protocol.Assist during medical examinations and minor procedures.Performs blood draws. Maintain a safe patient care environment. Follow all Joint Commission and OSHA standards.Follow all infection-control policies and protocols.Delegate within Scope of PracticeOversee Medical Assistants assignments (i.e., the board, lunch coverage, rooming, and stocking).Perform orientation and training of inexperienced staff and externs per the request of a RN or AP.Create the daily assignments under the direction of the clinical supervisor or designee. AdministrativeAnswer phones, handle call reminders and schedule/reschedule and cancel appointments.Greets patients and visitors, registered, checks patients in and out; verify insurance, collect copay, deductibles, generate and reconcile reports. Obtains and verifies insurance authorizations/precertification. Obtain and disseminate various forms; completes medical record release requests and schedules/confirms patient appointments. Provides general office and clerical support.Perform pre-visit, inter-visit, and post visit activities.Retrieve, follow up and complete forms for patients per protocol, as requested.Maintain supplies and equipment, notify RN or designee ahead of needs.Manage nurse and providers EPIC templates.Assist with data collection for grant and regulatory compliance. Vaccine AdministrationMonitoring Vaccine Storage/HandlingsContinuing Education in VaccinesKnowledge in assigned Vaccines for Children/Adults (guidelines and requirements).Communication, Outreach & Student/ Patient & Family Engagement Maintain a professional, courteous, and positive manner with all contacts. Convey information clearly in writing and verbally. Respond to inquiries accurately and in a timely manner.Listen with empathy and support patients with compassion.Participate in Health & Wellness Events.Promote Practice. Teamwork Work professionally and collaboratively with co-workers.Participate in achieving practice goals and key performance indicators.Share knowledge and expertise willingly. Support and assist with care coordinate for students, patients, and families. Assistance, as needed.Performs other duties, as assigned. QualificationsHigh school diploma or equivalent required.Must be a graduate of an accredited Medical Assistant program. Must hold current CPR/BLS certification. Certified Medical Assistant strongly preferredStrong clinical skills, including point of care testing and phlebotomy. Familiarity with clinical processes and procedures and medical terminology. Able to perform vital signs, obtain pertinent health information including but not limited to temperature, pulse, respirations, blood pressure, height, and weight. Able to participate in the medication reconciliation processes and related prescription management tasks including prior authorizations. Knowledge and ability to perform specific procedures and tests appropriate to the clinical setting Strong customer service skills. Strong computer skills including Microsoft Office.Experience with Practice Management and Electronic Health Record systems is a plus.Able to maintain strictest confidentiality.Able to communicate with all levels of organization.Able to handle multiple tasks and prioritize work. Able to comprehend complex orders. Strives in a fast-paced environment and stays calm during stressful situations. Flexible and able to adapt to changing situations.

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