Production Support Specialist

3 weeks ago


Irving, United States IT Avalon Full time

Job Responsibilities

  • Customer problem resolution via the telephone
  • Word processing, including general correspondence and data entry
  • Interface with customers regarding inquiries and complaints
  • Effectively research internet for documentation to assist with verification requests
  • Responsible for answering routine questions and issues about products and services from internal and external customers
  • Effectively resolves inquiries or escalates concerns in a timely fashion
  • nalyze credit files to determine cause of missing data, changes to credit data
  • Performs a wide range of support functions to assist in departmental processes
  • Follows clearly defined procedures to complete daily tasks and responsibilities
  • Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
  • Uses basic communication skills to address internal and/or external clients and/or team members
  • Individual contributor working under direct supervision with little autonomy
  • Performs all other duties as assigned by management

Education
  • High school diploma required; Bachelor's preferred
Interviews will be held onsite Wednesday 5/8 - Friday 5/10 (Between 9am-3pm)
Wednesday & Thursday onsite and Friday virtual
Thank you and let me know if you have any questions.

#LI-DNP

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