Dispatcher

1 month ago

Delray Beach, United States Assurance Power Systems Full time

Overview:

  • Snyder Air Conditioning, Plumbing & Electric is looking to add Dispatchers to our GROWING TEAM

    If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you

    The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

    Why join THIS team?

    • Flexible Hours/ Friendly Work Environment
    • Robust benefits package; health, dental, vision insurance, prescription
    • Paid life insurance
    • Matching 401K
    • Paid Training
    • Paid Time off
    • Weekly pay
    • Career Advancement opportunities
    • Paid Holidays

    What YOU will do:

    Commitment to excellence in customer service and satisfaction with all APS customers

    Representation of APS in a professional manner during customer service interactions

    Initiate and maintain constant professional communication with customers and vendors

    throughout the service or repair process

    Create and maintain daily schedule for assigned service technicians

    Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system

    Update call logs after each phone call

    Assist other dispatchers with challenges they may be experiencing

    Build and create accurate estimates based on technicians notes

    Track estimates from initiation to completion of the project, resolve any issues impeding progress

    Adjust daily work schedule with proper technicians for emergency situations as they occur

    What you NEED:

    Knowledge of South Florida geography Broward, Palm Beach, Martin counties

    Preferred Service Titan operating software experience Not required

    Preferred working knowledge of Microsoft office Not required

    Ability to thrive in fast-paced environments and remain flexible to changing needs

    Excellent problem-solving, client-facing and conflict resolution skills

    Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous

    Previous experience in scheduling and dispatching in a home improvement, service or construction setting

    Excellent written and verbal communication skills with customers and co-workers

    Logistically sound scheduling experience

    Must be very well organized and have the ability to delegate and assign jobs appropriately.

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