CRM Developer

1 month ago

Ohio City, United States Brown & Brown Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Our Culture

Culture is meaningful to us. It's in the way we interact with one another and with our clients. We believe in being our authentic selves with one another and have cultivated an approach that is "we" not "I". We honor the commitments that we make to our clients and one another. This is our culture. We actively engage in the communities where we live and encourage our teammates to use Volunteer Time Off and to engage with our Spotlight Charities and causes meaningful to teammates.

About the Role:

The CRM developer will work closely with, functional leaders, and subject matter experts in designing, building, deploying and maintaining CRM system for the organization. Will take a lead role in understanding the business needs and requirements and developing solutions that leverage the Salesforce and Microsoft Dynamics toolsets. This is a US based virtual/remote position.

Essential Duties:

  • Design, develop, test and deploy customizations, features and integrations within the CRM platform.
  • Assists with technical design and ensures documentation is complete and current for the platform.
  • Manage daily support and maintenance of internal Salesforce CRM , and conduct long-term improvement operations to ensure compatibility with evolving integration requirements
  • Manage daily support, end user trouble tickets, and maintenance of internal Salesforce CRM and integrated applications. Responsible for reviewing and deploying annual Salesforce updates. Conduct long-term improvement review of platform to ensure compatibility with business workflows and strategies.
  • Partners with internal stakeholders to gather and document business requirements. Collaborates with various business stakeholders to ensure success of solutions and sprint deliverables.
  • Maintains and supports UAT environments, testing, and defect resolution tracking.
  • Assists with UAT and requirement validation.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully
  • Interact directly with Project Managers, s, IT managers, and end users as necessary to analyze project objectives and capability requirements, including defining specifications for user interfaces, customized applications, and integration with other software applications.
  • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
  • Ad hoc analysis and projects as needed.
Skills Required:
  • BA or BS in Business, Statistics, Computer Science, MIS or equivalent.
  • Four years or more experience with CRM Software development- Salesforce and Microsoft Dynamics
  • Self-motivated and creative thinker
  • 3+ years of experience Dynamics CRM project experience working as a Developer for at least one complex deployment with multiple integrations from Salesforce to Dynamics.
  • Proficient with Apex, Lightning, VisualForce, Native, SQL and JavaScript
  • Proven experience in managing integrations including 3rd party applications.
  • Excellent organizational skills, ability to manage multiple priorities and tasks and prioritize tasks and assignments appropriately; results oriented
  • Skilled in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures to safeguard the organization.
  • Timely, work, excellent customer service and consistent follow-up
  • Strong analytical and critical thinking skills, with demonstrated consistent sound judgment and decision-making skills; ability to identify potential problems and provide proactive solutions for management of problems; able to recognize need for supplemental resources
  • Passion for innovation, keeping up with trends and continuous education related to software development.
  • Effective written and verbal communications skills.


We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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