Health Information Management Patient Service Associate

3 weeks ago


Scarborough, United States CareerBuilder Full time

Summary
Position Summary

This position is responsible for responding to and following through on Health Information Management related calls to include, release of information patient and requester inquiries, issues and concerns in a timely and accurate manner. The position will be responsible for prompt response to telephone calls, emails, in-person patient inquiries and voicemails on behalf of the Health Information Management department. Must convey a friendly, caring and professional attitude to all customers, following the Maine Health Core Values.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

Education:

High School diploma or equivalent preferred.

License/Certifications:

N/A

Experience:

At least two years' experience in a healthcare setting or administrative setting.

Strong customer service orientation

Ability to maintain patient confidentiality in performance of duties

Effective written and verbal communication skills

Must be able to operate multiple integrated software applications, and other programs to include resources and e-mail.

Ability to work independently, multitask, provide instruction, prioritize and manage multiple demands while supporting strong, positive customer service relationships under pressure

Computer and keyboarding skills required

Additional Information
MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org
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