Cust Svc Associate III
3 weeks ago
- Position Summary
- This is the third level of a five level career path in the SBO Customer Service Team. The SBO Customer Service Associate's interactions are a direct reflection on the MaineHealth brand and must convey a friendly, caring, and professional attitude with all customers. The SBO Customer Service Associate Level 3 will possess a solid understanding of common medical billing practices and the revenue cycle process. The incumbent in this position will work autonomously as well as seeking guidance from senior members on the team. Strong functional knowledge of Customer Service etiquette and call center metrics will be demonstrated by the incumbent. This role is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails. The incumbent will utilize digital tools and resources provided to research accounts, identify billing issues, and use established workflows to notify the Revenue Cycle Team responsible for that area of expertise of need for full review and resolution. An SBO Customer Service Associate Level 3 supports the overall success of the team by demonstrating flexibility, collaboration, and cooperation with SBO leadership and team members. An SBO Customer Service Associate Level 3 will also continue learning more intermediate self-pay functions such as more in-depth work queue management and special projects. The incumbent will continually work toward increasing EPIC knowledge, revenue- cycle best practices, and industry standards to continue along career path.
- Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High School graduate or GED/HiSET preferred.
- License/Certifications: N/A
- Experience:
- 2+ years in a related healthcare field or
- 2+ years previous call center experience
- Able to work in a high volume, fast paced work environment
- Perform and prioritize multiple tasks simultaneously
- Comfortable with initiating and having conversations with callers on payment and collection issues
- Familiarity with and effective usage of Emotional Intelligence tools
- Proficiencies:
- Typing/keyboarding skills, software applications Microsoft Word, Excel, Outlook, and internet resources
- Able to maintain professional and kind manner even under stressful situations
- Utilize phone and computer software proficiently and competently
- Interacts positively and effectively with others to promote a team environment
- Experience with problem solving and critical thinking to achieve appropriate solutions autonomously as well as an active participant of the team
- Proven proficiency in meeting established productivity and quality standards
- Proven ability to recognize and resolve conflicts with our customers efficiently including taking escalated calls and/or handling difficult issues when necessary
- Ability to work between multiple SBO roles.
- Able to provide support for new team members
- Specialized Knowledge:
- Working knowledge of medical billing terminology, CPT, HCPCS, ICD 10
- Hospital, Provider Based, Critical Access or Rural Health billing comprehension required
- Demonstrated HIPAA comprehension, competence, and compliance visible in conversations, documentation of accounts and recorded calls
- Robust analytical skills necessary for identification and resolution of account issues
- Solid customer service skills and etiquette including written communication standards
- Effective time management methods for handling multiple priorities simultaneously
Additional Information
MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org
-
Cust Svc Associate III
2 weeks ago
Scarborough, United States MaineHealth Full timeSummary Position Summary This is the third level of a five level career path in the SBO Customer Service Team. The SBO Customer Service Associate’s interactions are a direct reflection on the MaineHealth brand and must convey a friendly, caring, and professional attitude with all customers. The SBO Customer Service Associate Level 3 will possess a solid...
-
Cust Svc Associate III
1 week ago
Scarborough, United States MaineHealth Full timeSummary Position Summary This is the third level of a five level career path in the SBO Customer Service Team. The SBO Customer Service Associate's interactions are a direct reflection on the MaineHealth brand and must convey a friendly, caring, and professional attitude with all customers. The SBO Customer Service Associate Level 3 will possess a solid...
-
Lab Animal Tech Iii-mainehealth Institute for
2 weeks ago
Scarborough, United States Maine Medical Center Full time**Position Summary** This Lab Animal Tech III position is designed for someone interested in participating in the day-to-day operations of the MaineHealth Institute for Research (MHIR) Animal Facility, under general supervision of the Animal Facility Manager. The MHIR Animal Facility supports research projects from our 19 Principal Investigator-driven...
-
Analyst III Vendor Support Services
1 month ago
Scarborough, United States Ahold Delhaize Full timeAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal,...
-
Analyst III Vendor Support Services
2 weeks ago
Scarborough, United States Ahold Delhaize Full timeAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal,...
-
Analyst III Vendor Support Services
2 weeks ago
Scarborough, United States Retail Business Services Full timeAddress: USA-ME-Scarborough-145 Pleasant Hill Rd Store Code: Vendor Support & Relationship Mgmt (5134838) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold...
-
Manager III Category
4 days ago
Scarborough, United States Hannaford Supermarkets Full timeAddress: USA-ME-Scarborough-145 Pleasant Hill Rd Store Code: HAN Ctr Str Category 2 COS (5141742) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...
-
Diesel Technician/Mechanic III
5 days ago
Scarborough, United States Penske Full time77 Postal Service Way Scarborough ME 04074 United States What's the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers...
-
Diesel Technician/Mechanic III
4 days ago
Scarborough, United States Penske Full time8 Ginn Rd. Scarborough, ME 04074 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape...
-
Diesel Technician/Mechanic III
5 hours ago
Scarborough, United States Fleet Jobs Full time77 Postal Service Way Scarborough ME 04074 United States What's the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep...
-
Diesel Technician/Mechanic III
14 hours ago
Scarborough, United States Penske Truck Leasing Full time8 Ginn Rd. Scarborough, ME 04074 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their...
-
Diesel Technician/Mechanic III
5 days ago
Scarborough, United States Penske Truck Leasing Full timeJob Description8 Ginn Rd. Scarborough, ME 04074What’s the Job?Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their...
-
Diesel Technician/Mechanic III
5 days ago
Scarborough, United States Penske Truck Leasing Full time77 Postal Service Way Scarborough ME 04074 United States What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help...
-
Diesel Technician/Mechanic III
5 days ago
Scarborough, United States Penske Truck Leasing Full time8 Ginn Rd. Scarborough, ME 04074 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their...
-
Diesel Technician/Mechanic III
5 days ago
Scarborough, United States Penske Truck Leasing Careers Full time8 Ginn Rd. Scarborough, ME 04074 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their...
-
Diesel Technician/Mechanic III
2 days ago
Scarborough, United States Penske Truck Leasing Full timeJob Description77 Postal Service Way Scarborough ME 04074United StatesWhat’s the Job?Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help...
-
Diesel Technician/Mechanic III
1 day ago
Scarborough, United States Penske Truck Leasing Full time8 Ginn Rd. Scarborough, ME 04074Please make an application promptly if you are a good match for this role due to high levels of interest. What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest...
-
Scarborough, United States Penske Truck Leasing Full time77 Postal Service Way Scarborough ME 04074 United States What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our...
-
Manager III IT Solutions Engineering
2 weeks ago
Scarborough, United States Retail Business Services Full timeAddress: USA-ME-Scarborough-145 Pleasant Hill Rd Store Code: Sltns Dvlpmnt-Engmnt-Mrkt & Dipla (5118786) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize...
-
Diesel Technician/Mechanic III
2 days ago
West Scarborough, United States Penske Truck Leasing Full time8 Ginn Rd. Scarborough, ME 04074 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their...