Junior Salesforce Administrator

3 weeks ago

Indianapolis, United States Truck Country Full time

Summary:

Under the general direction of the Salesforce Lead & Architect, the Junior Salesforce Administrator will assist with day-to-day activities, ensuring we help internal and external customers giving priority to business needs.

Duties and Responsibilities:

  • Understand current business processes and provide internal support to address user issues and improve system usage, even during transitional phases.
  • Collaborate closely with Operations, Sales, and other departments to enhance processes, reporting, and tools, thereby increasing sales productivity.
  • Offer ongoing support to users, addressing inquiries and guiding them through system updates.
  • Actively engage with the sales team to gather feedback and implement process improvements to enhance productivity.
  • Efficiently troubleshoot user issues to ensure seamless system functionality.
  • Execute basic platform customizations, such as modifying fields and page layouts, as delegated.
  • Manage permissions meticulously, including profiles and permission sets, to uphold data integrity and security.
  • Develop and maintain insightful reports and dashboards to facilitate data-driven decision-making.
  • Conduct comprehensive training sessions for both new and existing users, ensuring proficient utilization of Salesforce.
  • Design and manage Flows to streamline processes and automate tasks within Salesforce.
  • Gather and document requirements for new processes to drive continuous improvement and innovation.
  • Review data quality and help maintain data as assigned

Minimum Qualifications:

  • Be skilled in the following areas:
    • Ability to promote professionalism and pride within the work force
    • Flexibility to adjust to changing priorities on short notice
    • Ability to carry out Company policies and understand proper protocol
    • Communicate and listen effectively
    • Ability to maintain clear and accurate records

  • Must be organized, excellent time management skills, professional manner in all facets of customer service.
  • Ability to carry on a business conversation with business owners and decision makers.
  • Ability to work under pressure, meet deadlines, and be flexible in working on multiple quotes simultaneously.
  • Must have strong Microsoft Office skills, including Word, Excel, and PowerPoint.

Truck Country / Stoops Freightliner-Western Star Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401K Plan with Company Match
  • Mileage Reimbursement

Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.

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