IT Support Analyst

4 weeks ago


Cambridge, United States Kalleid Full time

The IT Support Analyst provides on-site IT support for a fast-paced Cell Therapies manufacturing facility at a global Biopharmaceutical company based in Cambridge, MA. The position is responsible for supporting IT scientific laboratory operations and requires IT administration expertise, along with basic knowledge of the GMP validation.

Responsibilities

Serves as point of contact for day to day operations within the Cell Therapies support group.

  • Supports IT operations in troubleshooting issues in the business applications.
  • Cross functional interaction with IT, QC/QA, network and vendor teams to resolve issues.
  • Supports day to day operations related to lab systems (FACSlyric, XURIs, Acceseq, MetOnes etc.).
  • Monitor networked systems are maintained.
  • System administration and general user support of GxP lab systems and enterprise IT systems.
  • Support periodic and annual account reviews of GxP systems.

Required Education/Experience

  • BS degree in Computer science or related discipline with experience
  • Experience in FDA-regulated environment
  • Familiarity with GAMP

Preferred Experience

  • Familiarity with 21 CFR Part11
  • Microsoft Technologies - .Net, MS Office, Share point
  • Computerized lab systems, MES systems, ERP and Off the Shelf applications
  • O/S knowledge - Windows and iOS

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