Access Center Specialist I
2 weeks ago
The Access Center Specialist communicates with the patients/providers via telephone to ensure accurate, prompt, and courteous scheduling of specialty appointments according to established division guidelines. this position is responsible for obtaining and entering accurate demographic and insurance information for all encounters. The access Center Specialist is required to discuss financial obligations with patient families and collect payments or escalate to Financial Advocates when appropriate.
The Access Specialist is responsible for monitoring registration and insurance related items that fall into patient work queues to ensure timely claim filing. This role works collaboratively with other Nemours departments to ensure all patient access needs are met. The Access Center Specialist is required to provide superior customer service to both internal and external customers, and represent Nemours in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism.
- Answers calls for assigned clinic specialties in an efficient manner, using standardized greeting, content, and closure of call.
- Accurately captures and verifies patient demographic, guarantor, legal guardian, and insurance information in the EMR system. Utilizes quality review work queue to identify and correct discrepancies.
- Schedules appointments in the EMR system, following scheduling and insurances guidelines. Provides all necessary appointment information at time of scheduling, and all necessary directions and paperwork via mail or email following closure of the scheduling call.
- Actively reviews electronic communications and process documentation to stay abreast of correct department processes and notifies leadership immediately of any questions.
- Ensures accuracy in answering questions and assisting customers with requests. Utilizes escalation guideline criteria to prioritize patients' health concerns, and follows reliable methods to document and escalate calls as instructed in guidelines.
- Collects copays, outstanding balances, and any applicable prepayments at time of scheduling. Partners with Financial Advocate when appropriate.
- Identifies and attempts to resolve complaints. When unable to resolve complaints, utilizes escalation guidelines to route callers to the appropriate Nemours associate.
- All other duties as assigned by supervisor.
- High School Diploma required.
- More than one (1) year of customer service, medical office, or call center experience required.
- NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred.
-
Center Operations Specialist
4 weeks ago
Orlando, United States USO Full timeJob DescriptionJob DescriptionWhy join our team?With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education...
-
Center Operations Specialist
2 weeks ago
Orlando, United States United Service Organizations (USO) Full timeWhy join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members...
-
PATIENT ACCESS SPECIALIST I
1 week ago
Orlando, FL 32801, USA, United States Nemours Foundation Full timeNemours is seeking a Patient Access Specialist I (PART-TIME), to join our Nemours Children's Health team in Orlando, Florida.Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient...
-
Security Specialist
4 weeks ago
Orlando, United States Darden Restaurants, Inc. Full timeSecurity Specialist 1000 Darden Center Dr, Orlando FL 32837 Job Description JOB OVERVIEW:The Security Specialist is responsible for compliance with Corporate Security policies, procedures, best practices, post orders, and incident protocols in all areas of security. The Security Specialist will partner with varying teams to provide Life Safety...
-
Registered Nurse Specialist I
4 hours ago
Orlando, FL, United States University of Central Florida Full timeRegistered Nurse Specialist I (TEMP) The Opportunity: The UCF Student Health Team is seeking qualified candidates for a Registered Nurse Specialist I position. The Registered Nurse Specialist I will provide professional culturally competent nursing care to patients. The Registered Nurse Specialist I will practice under the oversight of a licensed healthcare...
-
Identity Access Management Specialist
3 weeks ago
Orlando, United States Tews Company Full timeJob DescriptionJob DescriptionTEWS has a great opportunity for an Identity Access Management Specialist at our Enterprise client. The ideal candidate will have some exposure to IAM or have one to two years of service desk experience.We are looking for someone with the following:Ticketing System ExperienceAccount ProvisioningAdding employees to groups,...
-
eligibility specialist i
2 hours ago
Orlando, Florida, United States MyFlorida Full timeELIGIBILITY SPECIALIST I Date: May 15, 2024 Location: ORLANDO, FL, US, 32808 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) .Requisition No: Agency: Children and FamiliesWorking Title: ELIGIBILITY SPECIALIST I Pay Plan: Career ServicePosition Number: Salary: $35,217.00 annually/$1,354.50 bi-weekly...
-
Fire Report Specialist I/II/III
1 month ago
Orlando, Florida, United States City of Orlando Full timeDescription Who We AreOrlando, The City BeautifulFor most of Orlando's history we've been the place everyone wants to visit. Today, we're also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We're transitioning from our role as the young upstart to a more mature, global...
-
Security Specialist
4 weeks ago
Orlando, Florida, United States Darden Restaurants, Inc. Full timeSecurity Specialist 1000 Darden Center Dr, Orlando FL 32837 Job Description JOB OVERVIEW:The Security Specialist is responsible for compliance with Corporate Security policies, procedures, best practices, post orders, and incident protocols in all areas of security. The Security Specialist will partner with varying teams to provide Life Safety support and...
-
Outreach Specialist
4 weeks ago
Orlando, United States Health Care Center for the Homeless Full timeJob DescriptionJob DescriptionJob descriptionHomeless Outreach Specialist – Orlando and Osceola CountyPosition Summary:The HOPE Team Outreach Specialist has 3 positions available (Orange and Osceola County) The Outreach Specialist is responsible for providing street-based services to persons experiencing homelessness, ensuring their basic needs are met,...
-
Customer Service I
4 weeks ago
Orlando, United States Blue Star Partners LLC Full timeJob DescriptionJob DescriptionJob Title: Customer Service I - BilingualLocation: Orlando, FL (100% On-site)Hours: 7:50 AM EST - 4:20 PM EST, Monday-FridayRate: $21 - $23/hourContract Type: Onsite PositionContract Length: 12 Months, with possible extensionJob Description:The Customer Service Specialist, within the Professional Health Services, will handle...
-
Luxury Collision Center Parts Specialist
5 days ago
Orlando, United States Windermere Collision Center Full timeWindermere Collision Center is the Luxury EV collision repair business for the Orlando area. Certified for Tesla, Lucid, Rivian, Mercedes, Lexus, and additional luxury brands. Associate will also learn certain functions as it relates to parts inventory control, and Ordering and receiving functions. This is an outstanding opportunity for an individual...
-
Accounts Payable Specialist
1 week ago
Orlando, United States Dr. Phillips Center Full timeDr. Phillips Center, 155 E ANDERSON ST, Orlando, Florida, United States of America Req #396 Friday, April 26, 2024 Position Summary The Accounts Payable Specialist is responsible for processing and reviewing all vendor invoices, check requests and staff reimbursements for appropriate approvals and ensure that payments are made accurately and timely in...
-
68048719 - regulatory specialist i
4 hours ago
Orlando, Florida, United States State Of Florida Full timeRequisition No:Agency: Agency for Health Care AdministrationWorking Title: # - REGULATORY SPECIALIST IPay Plan: Career ServicePosition Number: # Salary: $1,260.00 Biweekly Posting Closing Date: 05/02/2024 Total Compensation Estimator ToolThe incumbent in this position performs independent work handling the daily administrative and operational functions of...
-
Civil Technical Specialist
2 weeks ago
Orlando, United States GAI Consultants Full timeDescription GAI Consultants, Inc. is seeking a creative, team-oriented, and motivated Civil Technical Specialist to join our Community Development Business Sector out of our Orlando, FL office. The position will be responsible for CAD design, assisting in developing engineering reports, calculations, and design for Civil / Land Development projects...
-
Accounts Payable Specialist I
4 weeks ago
Orlando, Florida, United States Orlando Health Full timePosition Summary: Orlando Health is seeking an Account Payable Specialist I. This role will process vendor invoices (electronic and paper) in various systems with attention to detail, reasonableness and appropriate authorization. Location: 45 W. Crystal Lake St Orlando, FL 32806 Schedule: Monday-Fri...
-
Culinary Systems Specialist
1 week ago
Orlando, United States Darden Restaurants, Inc. Full timeCulinary Systems Specialist 1000 Darden Center Dr, Orlando FL 32837 Job Description JOB OVERVIEW:The Culinary Systems Specialist is responsible for planning and executing systems projects to support Brand Marketing, Culinary, Finance, and Operations initiatives. This individual is responsible for accurate and timely setup of products, batches,...
-
Admin Specialist
1 month ago
Orlando, United States Advanced Nursing Concepts Home Health Care (ANC) Full timeJob Description-Administrative Specialist **Reports to**: Administrator, Director of Nursing, and Office Manager **Position Summary**: The Administrative Assistant is responsible for maintaining an efficient office environment. The Administrative Assistant is responsible for all duties described herein. **Qualifications**: - Minimum one (1) year in an...
-
Customer Care Specialist
11 hours ago
Orlando, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer Care Specialist Onsite – Orlando, FL Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...
-
Supervisory Coordination Center Officer
4 weeks ago
Orlando, United States Transportation Security Administration Full timeSummary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure...