Service Desk Analyst
3 weeks ago
Service Desk Analyst - Intermediate
Fitch Group is currently seeking a Service Desk Analyst based out of our New York office.
The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally.
What We Offer:
Exceptional chance to grow and thrive through opportunities uncommon in scale and scope. High-achieving diversified team. Excellent exposure to the latest technology.We’ll Count on You To:
Provide high quality support by answering calls and tickets directed to the Global Service Desk Respond to and resolve requests within the specified time frame as logged in the ticketing system Work with co-workers to increase knowledge across the Global Service Desk team Develop own technical knowledge to improve ability to resolve requests Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails To have a strong eye for detail and an ability to follow proceduresWhat You Need to Have:
Experience supporting Microsoft products such as Windows 10 and Office 2019/365 Experience with supporting laptops/MFD and video conferencing equipment At least 2 years’ experience in a fast-paced Service Desk environment Excellent communication skills, both verbal and writtenWhat Would Make You Stand Out:
Experience with Windows 11 Experience Mac IOS Experience supporting VIP usersWhy Fitch?
At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.
Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.
We are building incredible things at Fitch and we invite you to join us on our journey.
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