General Support Agent

3 weeks ago


Las Vegas, United States Employee Navigator Full time
About Employee Navigator

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Employee Navigator is the leading broker-centric benefits administration and HR platform in the US serving over 175,000 companies.

We've been named one of the Washington Post's Top Workplaces six years running.... including during the pandemic Come join us and help us continue the tradition as well as start new ones

About the Role

The General Support Agent will deliver a world-class experience to our Employee Navigator customers utilizing the Ease platform. The Client Software Support team is responsible for guiding our broker and company administrator clients through key moments of their customer journey, and shares expertise to help all our users become system experts. You'll be directly responsible for the experience of thousands of customers on Ease and eventually Employee Navigator.

*Please note: This is an onsite role five days a week*

Responsibilities
  • Become an expert within all facets of the Ease platform through departmental and independent hands-on training
  • Leverage deep understanding of Ease's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
  • Provide the first line of support for our customer base via email, phone, chat or our support forum
  • Assist clients with case builds including benefits enrollment, employee onboarding, and ACA 1094/1095 reporting.
  • Collaborate with teammates on process improvements and strategies to make the most out of the Ease software
  • Serve as an experienced consultant to customers supporting Ease's complex products/technologies
  • Provide recommendations to Employee Navigator leadership around potential best practices and training on Ease solutions, based on client input or experience
  • Conduct webinar training sessions
  • Work with general direction to resolve issues and provide solutions, with guidance in complex situations
Qualifications:
  • At least 5 years of experience in a client facing environment, with proven ability to produce positive results
  • At least 3 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  • Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Expertly address challenging questions while providing answers that are quick and easy to understand
  • Consistently seek to improve their own knowledge, the customer's knowledge, and the product itself
  • Be a motivated problem solver who can accurately document and communicate issues
  • Demonstrate proficiency using Microsoft Office products, including Excel
  • Bachelors Degree OR equivalent years of experience
Bonus Points:
  • Experience with benefits administration, insurance, or payroll


  • Las Vegas, United States Tanya Rodriguez - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Paid time offTraining & developmentROLE DESCRIPTION:As customer service representative with Tanya Rodriguez Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help...


  • Las Vegas, United States Shalyani Alberto - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Receptionist - State Farm Agent Team Member with Shalyani Alberto - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit....

  • Insurance Agent

    1 week ago


    Las Vegas, United States Shelter Mutual Insurance Company Full time

    A company built to serve you. It's your career, Shelter it! We are seeking an exceptional entrepreneur to make a difference in Las Vegas, NV and become our newest Shelter Insurance Agent. • Do you have a desire to meet new people, develop new contacts, and become known in your community? • Are you passionate about serving your community? • Do you want...


  • Las Vegas, United States GAN Full time

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend...


  • Las Vegas, United States GAN Full time

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend...


  • Las Vegas, United States GAN Full time

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend...


  • Las Vegas, United States Tanya Rodriguez - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:Tanya Rodriguez Insurance Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As account representative with our agency,...


  • Las Vegas, United States Shalyani Alberto - State Farm Agent Full time

    Benefits: 401(k) Dental insurance Donation matching Health insurance Vision insurance ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Shalyani Alberto - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...


  • Las Vegas, United States Shalyani Alberto - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceDonation matchingHealth insuranceVision insuranceROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Shalyani Alberto - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency....


  • Las Vegas, United States Carl Endorf - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingFree food & snacksPaid time offProfit sharingTraining & development ***Must Have NV Property and Casualty License**Bilingual Spanish PreferredROLE DESCRIPTION:As a Insurance Account Representative - State Farm Agent Team Member with Carl Endorf - State Farm Agent, you will generate the kind of...


  • Las Vegas, United States Ease Software, Inc. Full time

    **Customer Support Agent** Remote / Customer Support / Full-time About Ease: Ease is the #1 rated benefits administration and HR software for businesses with 2250 employees, powered by insurance brokers. 70,000+ employers trust Eases innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one...

  • Office Representative

    9 hours ago


    Las Vegas, United States Shalyani Alberto - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceDental insuranceDonation matchingHealth insuranceVision insuranceROLE DESCRIPTION:Shalyani Alberto - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Office Representative -...


  • Las Vegas, United States Office1 Full time

    At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employee' purpose and passions! What is Office1? As a leading provider of...


  • Las Vegas, United States Law Firm Full time

    Job DescriptionJob DescriptionMid-Size Tax Law Firm seeks either an Enrolled Agent or Accountant with experience in Taxation, and/or Financial Planning.Duties will include:· Tax Preparation· Tax Compliance and Reporting· IRS negotiations· Audit preparation and support· Serving as a trusted advisor to our clients on financial mattersThis is a great...


  • Las Vegas, United States Law Tyme, Inc. Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceDental insurancePaid time offProfit sharingTraining & developmentVision insurance Mid-Size Taxation Law Firm seeks either an Enrolled Agent or Accountant with experience in Taxation, and/or Financial Planning.Duties will include: Tax Preparation Tax Compliance and Reporting IRS...


  • Las Vegas, United States Office1 Full time

    Job DescriptionJob DescriptionAt Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employee' purpose and passions!What is...

  • Attraction Agent

    8 hours ago


    Las Vegas, United States DYDYT LLC Full time

    Job DescriptionJob DescriptionDescription:Attraction Agent Pay Rate: $14.00/HourWho we are and why there is an opportunity:Spy Ninjas HQ brings the wondrous experience of social media to life by immersing guests in an active gamified world of rides, puzzles, missions, and non-stop adventure for all ages, empowering players to BE THE GAME. Spy Ninjas HQ is a...


  • Las Vegas, United States Cheryl Hasson - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Cheryl Hasson State Farm Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Relations Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness...


  • Las Vegas, United States KENDRA GRIMES INSURANCE AGENCY LLC Full time

    Job DescriptionJob DescriptionWe are looking for a competitive insurance agent to generate new business by contacting potential customers. You will sell, solicit, differentiate and negotiate insurance plans that match the needs of your assigned or prospective customers’ portfolio. The goal is to build up strong positive relationships, to ensure growth...

  • Insurance Agent

    7 days ago


    Las Vegas, United States The Ferrin Agency Full time

    Company Description We are one of the top Direct Agencies within the fastest growing financial services marketing organization in the country. We serve People by protecting their Families from financial burden due to death or disability, as well as eliminate debt and help prepare for retirement. In addition; we also support thousands of business minded...