Customer Support Agent

4 weeks ago

Las Vegas, United States GAN Full time

The Job in a Nutshell

Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend to working closely with customer service colleagues, team managers, and GAN casino clients to ensure the highest level of customer satisfaction.Embark on a rewarding journey with us, where your contributions will make a meaningful impact on our commitment to delivering unparalleled customer service and maintaining strong client relationships.

A Sneak Peek into Your Role
  • Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience.
  • Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services.
  • Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations.
  • Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products.
  • Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns.
  • Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions.
  • Contribute to the testing process for new products and services, ensuring a seamless rollout.
You're good at
  • Demonstrating proficiency in MS Office and Jira.
  • Navigating technical intricacies, showcasing expertise in online troubleshooting.
  • Exhibiting superb written and verbal English communication skills.
  • Excelling in precision multitasking, perfectly suited for our shift-based, hourly position (flexibility across days, evenings, and weekends).
  • Delivering a customer-centric experience through a friendly, patient demeanor.
  • Balancing self-motivation with a team-player ethos, accompanied by leadership potential.Applying high emotional intelligence (EQ) to enhance workplace dynamics.
  • Swift decision-making and a proactive approach to taking initiative.
  • Thriving in fast-paced, deadline-oriented environments. Approaching challenges with a solutions-oriented mindset, complemented by meticulous attention to detail.
  • Adapting seamlessly to diverse client corporate cultures.
  • Crafting strategic plans with a focus on precise tactical execution.
  • Bringing previous experience in online gaming/gambling/sports betting (considered a significant advantage).
  • Demonstrating familiarity with customer fraud management practices (a definite asset).

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match - we love close matches too

Recruitment flow
  • Interview & Testing- Second Interview - Offer
  • Start date: ASAP
  • Salary: $19.00 per hour
  • Recruiting from Las Vegas, Nevada
  • This role operates on an hourly and shift-based schedule, with the possibility of daytime, evening, and weekend adventures - think early birds and night owls, you're all welcome

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are

Location

Las Vegas, Nevada

  • Customer Support Agent

    1 month ago

    Las Vegas, United States Ease Software, Inc. Full time

    **Customer Support Agent** Remote / Customer Support / Full-time About Ease: Ease is the #1 rated benefits administration and HR software for businesses with 2250 employees, powered by insurance brokers. 70,000+ employers trust Eases innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one...

  • Customer Support Agent

    4 weeks ago

    Las Vegas, United States GAN Full time

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend...

  • Customer Support Agent

    2 weeks ago

    Las Vegas, United States GAN Full time

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend...

  • Customer Support Agent

    4 weeks ago

    Las Vegas, United States GAN Full time

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States Ulyanna Chung - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Service Representative

    2 weeks ago

    Las Vegas, United States Bree Buckles - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    2 weeks ago

    Las Vegas, United States Ulyanna Chung - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Relations Representative

    3 weeks ago

    Las Vegas, United States Cheryl Hasson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States Jen Sias-Lyke - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States Shalyani Alberto - State Farm Agent Full time

    Benefits: 401(k) Dental insurance Donation matching Health insurance Vision insurance ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Shalyani Alberto - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States Shalyani Alberto - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceDonation matchingHealth insuranceVision insuranceROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Shalyani Alberto - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency....

  • Customer Service Representative

    2 weeks ago

    Las Vegas, United States Shalyani Alberto - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceDonation matchingHealth insuranceVision insuranceROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Shalyani Alberto - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency....

  • Customer Service Representative

    2 weeks ago

    Las Vegas, United States Shalyani Alberto - State Farm Agent Full time

    Benefits: 401(k) Dental insurance Donation matching Health insurance Vision insurance ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Shalyani Alberto - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...

  • Customer Care Agent

    3 weeks ago

    Las Vegas, United States Jushi Full time

    Job DescriptionJob DescriptionCUSTOMER CARE AGENTWant to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Agent, your mission is to deliver exceptional...

  • Customer Care Agent

    3 weeks ago

    Las Vegas, United States Jushi Holdings Full time

    CUSTOMER CARE AGENT Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi Holdings Inc. ") (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Agent, your mission is to deliver exceptional customer service and patient...

  • Agent's Assistant

    3 weeks ago

    Las Vegas, United States Bree Buckles - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Las Vegas, NV is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Bree Buckles - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Agent's Assistant

    2 weeks ago

    Las Vegas, United States Bree Buckles - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Las Vegas, NV is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Bree Buckles - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States Carl Endorf - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingFree food & snacksPaid time offProfit sharingTraining & development *Bilingual Spanish Required*Valid Nevada Property & Casualty License RequiredState Farm Agency Experience a PlusROLE DESCRIPTION:As Customer Service Representative - State Farm Agent Team Member for Carl Endorf - State Farm Agent,...

  • Customer Service Representative

    6 days ago

    Las Vegas, United States Carl Endorf - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingFree food & snacksOpportunity for advancementPaid time offProfit sharingTraining & developmentValid Nevada Property & Casualty License RequiredROLE DESCRIPTION:As Customer Service Representative - State Farm Agent Team Member for Carl Endorf - State Farm Agent, you are vital to our daily business...

  • Customer Relations Representative

    3 weeks ago

    Las Vegas, United States Cheryl Hasson - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Cheryl Hasson State Farm Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Relations Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness...