IT Associate Site Specialist

2 weeks ago


Tucson, United States Dawar Consulting Full time
Job Description
Our client, a leading life sciences and medical diagnostics manufacturing client, is looking for a IT AssociateSite Specialist. Kindly have a look at the details below and let us know if you are interested in this opportunity.

Duration: Long-Term Contract (Possibility Of Further Extension)

Location: Tucson, AZ

Company Benefits include:

  • Healthcare (Medical, Dental, & Vision)
  • Paid Sick leave
  • 401k (with 2% employer match)
Responsible for providing technical support to the user community, addressing issues related to data, voice, video, hardware, and software. Coordinates, diagnoses, and troubleshoots break/fix situations, software installations, relocations, and equipment swaps. Maintains effective relationships with users and documents activities electronically.

Responsibilities:
  • Provide day-to-day technical support for internal desktop systems software, hardware, data, voice, and peripherals.
  • Install, configure, and troubleshoot desktop systems, peripherals, voice/mobile devices, and network issues.
  • Maintain passwords, data integrity, and file system security within the IT environment.
  • Follow and organize complex technical procedures.
  • Consult with clients to resolve technical problems and ensure customer satisfaction.
  • Offer courteous and timely customer service, including tracking IT asset inventory.
Skills:
  • Knowledge of Windows operating systems, client/server environments, networking concepts, and troubleshooting methodologies.
  • Familiarity with voice/mobile communication devices and technical problem-solving skills.
  • Effective communication within a diverse team and the ability to work collaboratively in a fast-paced environment.
  • Clear explanation of complex technical processes and terminology to a non-technical audience.
  • Proactive in seeking customer feedback to adapt and meet expectations.
  • Excellent organizational and time management skills.
  • Ability to troubleshoot customer problems through phone, video, or in-person interactions.
Must-Haves:
  • Windows Troubleshooting
  • Help Desk/Desktop Support
  • Basic Networking Knowledge
Formal Training/Education:
  • Associate degree or equivalent experience/certifications.


Would you consider discussing this further? If so, please send us your availability and updated resume to hr@dawarconsulting.com at your earliest convenience.

Best Regards,

Dawar consulting Inc.
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