Sr. Account Manager

2 weeks ago

Bay St Louis, United States Solera, Inc. Full time
Account Manager (Omnitracs)

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Account Manager will be responsible for Drive profitable net growth via Retention and Growth of SMB customers. Uncover and understand customer goals and challenges and establish appropriate Omnitracs products as the best solution available. Able to influence customers buying behavior by conducting impactful discovery calls and reviews, deliver product demos that meet customer's expectations and addresses the customer's pains/ gains.

What You'll Do

ESSENTIAL RESPONSIBILITIES AND DUTIES:
  • Utilizing SalesForce.com to manage tight, organized sales processes with quality operational performance
  • Place calls to assigned accounts in accordance with Account Management plan to conduct business reviews, educate customers on product functionality, and generate upsell and cross-sell opportunities
  • Setup and conduct demo presentations
  • Negotiate software pricing and creating customer quotes
  • Work collaboratively with legal, finance, and operations to streamline changes to customer accounts (renewals, migrations, upgrades, etc.)
  • Escalate issues in accordance with company policy
  • Present value prop of Omnitracs in accordance with standard procedures
  • Respond to all emails and voicemails in a professional, timely manner
  • Setup and host demo presentations, negotiate, and close add-on sales opportunities
  • Meeting and surpassing quantitative and qualitative goals, perform Quarterly Business Reviews (QBR), and other vital sales process activities.
  • Manage time effectively, meet personal goals and work effectively with other members of the sales team.
  • Align with SMB Direct leadership to develop messaging, standardized presentations, and sales processes for SMB business success.
What You'll Bring

QUALIFICATIONS:
  • EDUCATION: Bachelor's degree in Business Administration, Marketing or Communication preferred or equivalent combination of work experience and education.
  • EXPERIENCE: 1+ years of sales/account management experience or telesales in B2B
KNOWLEDGE/SKILLS/ABILITIES:
  • Inside sales/telesales experience with high tech company strongly preferred.
  • Strong phone presence and experience in cultivating current account base.
  • Demonstrated ability to present software and solutions over the phone strongly preferred.
  • Proficient with corporate productivity and web presentation tools.
  • Experience working with Salesforce.com or similar CRM.
  • Excellent verbal and written communications skills.
  • Strong listening and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Self-driven, results-orientated with a positive outlook and a focus on quality.
  • Knowledge of Microsoft Office; Outlook, Excel, and Power Point.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

The Role

The Account Manager will be responsible for driving profitable Retention and Growth of MMB customers. Uncover and understand customer goals and challenges and establish appropriate Omnitracs products as the best solution available. Able to influence customers buying behavior by conducting impactful discovery calls and reviews, deliver product demos that meet customer's expectations and addresses the customer's pains/ gains.

What You'll Do

ESSENTIAL RESPONSIBILITIES AND DUTIES:
  • Utilizing SalesForce.com to manage tight, organized sales processes with quality operational performance.
  • In person and virtual meetings to assigned accounts in accordance with Account Management plan to conduct business reviews, educate customers on product functionality, and generate upsell and cross-sell opportunities
  • Setup and conduct demo presentations
  • Negotiate software pricing and creating customer quotes.
  • Work collaboratively with legal, finance, and operations to streamline changes to customer accounts (renewals, migrations, upgrades, etc.)
  • Escalate issues in accordance with company policy.
  • Present value prop of Omnitracs in accordance with standard procedures
  • Respond to all emails and voicemails in a professional, timely manner.
  • Setup and host demo presentations, negotiate, and close add-on sales opportunities.
  • Meeting and surpassing quantitative and qualitative goals, perform Quarterly Business Reviews (QBR), and other vital sales process activities.
  • Manage time effectively, meet personal goals and work effectively with other members of the sales team.
  • Align with MMB Direct leadership to develop messaging, standardized presentations, and sales processes for MMB business success.
What You'll Bring

QUALIFICATIONS:
  • EDUCATION: Bachelor's Degree in Business Administration, Marketing or Communication preferred or equivalent combination of work experience and education.
  • EXPERIENCE: 3+ years of sales/account management experience or in B2B sales
KNOWLEDGE/SKILLS/ABILITIES:
  • Sales experience with high tech companies strongly preferred.
  • Requires 70% travel
  • Strong presence and experience in cultivating current account base.
  • Demonstrated ability to present software and solutions over the phone and in person strongly preferred.
  • Proficient with corporate productivity and web presentation tools.
  • Experience working with Salesforce.com or similar CRM
  • Excellent verbal and written communications skills.
  • Strong listening and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Self-driven, results-orientated with a positive outlook and a focus on quality.
  • Knowledge of Microsoft Office; Outlook, Excel, and Power Point.


It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

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