Accounting Software Support Specialist

1 month ago


Columbus, United States Vaco Los Angeles Full time

Accounting Software Support Specialist - $55,000 in Gahanna, OH at Vaco **Location:**

**Experience:**

Not Specified **Job Description**

**Accounting Software Support Specialist**

We are growing and looking for a full time **Accounting Software** **Implementation and Support Specialist** in our Gahanna, Ohio office.

The ideal candidate must be a confident, goal-driven, self-starter who is eager to dive right into this position. You are naturally curious and find satisfaction in solving puzzles and problems. You are outgoing with a positive attitude, enjoy helping others, and possess a strong work ethic.

**Responsibilities include:**

* Full Accounting software installations, training, and support throughout the United States.

* Provide remote support to customers; software training, answering software-related questions, specializing in Accounting - A/R, A/P, General Ledger, Payroll, and Cash Management. You will diagnose and resolve accounting and software problems, as well as troubleshoot hardware (printers and computers) and network issues.

* TCP/IP trouble shooting issue and resolutions

* SQL script and report writing

* Data conversion & validation

* Create, prioritize, work, and close support tickets in B2B help desk software.

* Product software testing for quality assurance

* Travel 10-20% overnight travel

**Experience and Required Skills**

* Must possess strong Microsoft Windows, MS Office Suite, and network infrastructure knowledge.

* Accounting Degree strongly preferred. You must have complete understanding of accounting and financial principles.

* Experience with VPN, remote desktop, network and hardware troubleshooting

* Experience with SQL query writing, report writing

* Efficient and well organized; skilled in managing multiple tasks. The office culture is team-oriented rather than hierarchical, so individuals must be self-motivating and able to produce professional results with very little supervision.

* Strong business analysis, critical thinking, and problem-solving skills

* Excellent oral and written communication skills

* Exceptional focus on customer care

* Solid understanding of accounting principles a plus



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