Order Processing Manager

Found in: Lensa US P 2 C2 - 2 weeks ago


American Fork, United States Bucked Up by DAS LABS Full time

Job Description

Job Description

Description: Bucked Up is looking for an Order Processing Manager to join our Operations team and support our Sales and Customer Service teams. The selected candidate will possess a customer-centric mindset and will use this to drive order processing excellence. The Order Processing Manager will also be data-driven and utilize analytics to improve standards and processes. Qualifications: Experience with EDI order processing, invoicing, and data entry

Excellent communication in both written and verbal forms

Ability to work in a fast-paced, performance-based environment and be a self-starter

Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality

History of a strong relationship with the business delivering services/solutions to customers

Curious mind with an ability to quickly learn new tools and processes

Ability to manage multiple projects and priorities

Effectively manage a team of people

Duties and Responsibilities: Maintain a high degree of quality control and validation of the completed work

Work closely with Sales Representatives keeping them updated on orders

Work to develop and improve processes around the following order entry steps:

Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completely accurate and timely

Review incoming orders for accuracy, contract compliance, and business guidelines

Enter order, routing, and financial data in the system to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delays

Resolve order processing and invoicing issues, escalating when necessary

Responsible for creating export documentation for international shipments to follow compliance regulations

Coordinate with Fulfillment Operations throughout the US to ensure orders are packaged and transported; ensuring delivery dates are met.

Maintain customer data - such as ship-to addresses and essential contact lists

Coordinate and assist with internal questions related to order processing

Perform duties and special requests as required to ensure timely order processing

Ability to prioritize orders and properly communicate with internal teams

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