Order Processing Manager
Found in: Lensa US P 2 C2 - 2 weeks ago
Job Description
Job Description
Description:
Bucked Up is looking for an Order Processing Manager to join our Operations team and support our Sales and Customer Service teams. The selected candidate will possess a customer-centric mindset and will use this to drive order processing excellence. The Order Processing Manager will also be data-driven and utilize analytics to improve standards and processes.
Qualifications:
Experience with EDI order processing, invoicing, and data entry
Excellent communication in both written and verbal forms
Ability to work in a fast-paced, performance-based environment and be a self-starter
Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality
History of a strong relationship with the business delivering services/solutions to customers
Curious mind with an ability to quickly learn new tools and processes
Ability to manage multiple projects and priorities
Effectively manage a team of people
Duties and Responsibilities:
Maintain a high degree of quality control and validation of the completed work
Work closely with Sales Representatives keeping them updated on orders
Work to develop and improve processes around the following order entry steps:
Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completely accurate and timely
Review incoming orders for accuracy, contract compliance, and business guidelines
Enter order, routing, and financial data in the system to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delays
Resolve order processing and invoicing issues, escalating when necessary
Responsible for creating export documentation for international shipments to follow compliance regulations
Coordinate with Fulfillment Operations throughout the US to ensure orders are packaged and transported; ensuring delivery dates are met.
Maintain customer data - such as ship-to addresses and essential contact lists
Coordinate and assist with internal questions related to order processing
Perform duties and special requests as required to ensure timely order processing
Ability to prioritize orders and properly communicate with internal teams
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