Application Technical Support

2 weeks ago


Dallas, United States GTN Technical Staffing Full time

Application Technical Support - Night Shift

HIGHLIGHTS

Degree Requirements: Bachelor's degree from an accredited university or college strongly preferred.

Location: 1st week in office for training, then fully remote.

Position Type: 3+ year contract. Potential for contract to hire depending on needs and your performance.

Hourly Rate: $25ph W-2

Shifts: Rotating (you must be open to rotating shifts). Exclusive Night Shift is available

Residency Status: US Citizens and US Permanent Residents only, as sponsorship is not being offered at this time.

Technical Support / Help Desk / Software Support / Helpdesk

Firm up your career in technical support with a great new job with one of the top employers in Dallas This team enjoys extremely low turnover and a great work environment

Key Points

  • We are looking for a Technical Support / Help Desk / Software Support / Helpdesk professional to start mid-January
  • Support provided is roughly 90% by email, 10% by phone
  • This is a team of top tier help desk, software support, technical support, chat support professionals. This is where professionals go to work with other professionals

Why Join Our Team

  • Great company culture with energetic, collaborative team
  • Professional environment where everyone lifts everyone else up
  • Work with highly-skilled team members in a modern and fun environment
  • Business casual workplace dress
  • Supportive management with high standards
  • Excellent healthcare, dental, and vision benefits available

Your Daily Activities Will Include

  • Providing support (about 90% by email, 10% by phone) to users of custom software

You Must Have

  • A professional appearance and demeanor with excellent written and spoken English

What Your Background Should Look Like

  • A Bachelor's degree from an accredited university or college
  • 1+ years of technical phone, chat or email support / software support

You Will Be a Perfect Fit If You Have

  • Are open to rotating shifts (there are a limited number of straight day shifts and night shifts)
  • Flexible with scheduling and working OT if needed


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