.Net Application Support Lead

1 month ago

Dallas, United States Forhyre Full time
Job DescriptionJob Description

We are looking for a .Net Application Support Lead to provide enterprise-level assistance to our customers.

Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

  • Team lead for Application Support and Maintenance of a group of Custom, COTS/SaaS applications
  • Lead high priority incident resolution, enhancements and development activities
  • Customer reporting and backlog prioritization
  • Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications.
  • Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues.
  • Coordination/Support for Release Management & Deployments.
  • Support the ongoing effort to baseline current Asset database and CMDB
  • Prepare Application Know-how documentation wherever applicable.
  • Adhere to customer’s IT Support processes and Security policies

Requirements

  • 10+ years of hands-on experience in .NET, SQL, ASP .Net, WebApps and related technologies
  • Familiar with Agile & Waterfall SDLC.
  • Understanding of ITIL v4 Service Lifecycle.
  • Familiar with ServiceNow & JIRA
  • Should have prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring and Root Cause Analysis)
  • Prior development experience to work on application maintenance tasks (corrective, preventive, perfective & adaptive maintenance activities) as required.
  • Good communication skills, both written and verbal.
  • Good analysis skills in order to aid in trouble-shooting and problem-solving.
  • Good to Have
  • Experience working on Angular
  • Prior experience with Service Transition.
  • Well-versed with Onsite-Offshore execution model.
  • Ability to understand business requirements/impacts in a highly technical environment
  • High attention to details and service minded approach.
  • Willing to learn new technologies on the job & cross-skill across similar technologies.

Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

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