End User Support Technician

2 weeks ago


Carol Stream, United States Marmon Holdings, Inc. Full time

Marmon Foodservice Technologies, Inc.

Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a talented team of IT professionals that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security.

Involved in troubleshooting of IT hardware and software in the site and supporting remote users. Manages day-to-day operations of O365 and shared business applications, telecommunications, and various other technical infrastructure. Act as tier-1 and tier-2 IT support as required for local and remote users including monitoring the operating environments, responding to incidents, problems, and planning for growth. Participate in all aspects of IT project execution and day-to-day IT functions including technical innovation, change control and documentation.

Required Qualifications, Skills/Competencies

  • Education & Certification
    • Associate degree in Information Systems, related field, or equivalent experience.
    • Preferred Certifications: MCSA, Network+/CCNA, ITIL, Security+, Azure, or AWS
  • Knowledge & Experience
    • Must be able to respond and complete IT help tickets in a timely manner and escalate more complex issues to senior team members.
    • Demonstrated skill in troubleshooting technical issues, determining root causes and escalating as needed. Able to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software within the Microsoft stack, Office 365, Windows 7-11, and Active Directory.
    • Server 2008-2019 file shares, permissions, and connectivity experience a plus
    • Experience with ITIL
    • Must be able to follow documented processes and procedures but make suggestions for improvement if better ideas come to mind.
    • Must be able to image PCs and ensure all PCs and laptops remain compliant with security, patch and antivirus updates
    • Desktop support to include automation with MDT/Intune or similar products (Manage Engine a plus)
    • Scripting experience a plus.
    • Experience in a manufacturing environment (Zebra printers, RF Scanners, and other workstation devices)
  • Personal Attributes
    • Actively seeks out and supports collaborative thinking and problem solving with others in the organization
    • Strong communication and conflict resolution skills
    • Able to exercise independent judgment and act on it
    • Excellent analytical, mathematical, and creative problem-solving skills
    • Excellent listening, interpersonal, written, and oral communication skills
    • Logical and efficient, with keen attention to detail
    • Highly self-motivated and directed
    • Ability to effectively prioritize and execute tasks while under pressure
    • Strong customer service orientation
    • Experience working in a team-oriented, collaborative environment


All Employees:
  • Follow established policies and procedures as outlined in Marmon Foodservice Technologies' Quality Manual and associated documents.
  • Participate in quality assurance and business improvement activities, including training and improvement projects as defined by the organization.


Working Conditions: Work is performed largely in office and manufacturing environments. The hours of work will generally be during regular business hours with at least 40 hours a week but may vary according to special projects, deadlines, or other concerns.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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