Field Service Specialist

4 weeks ago

Carol Stream, United States DC Power Technologies, Ltd. Full time

Job Purpose

The Field Service Technician will be required to perform both in-shop and field service work on very high energy industrial batteries, chargers and supporting products. Successful applicants will plan and coordinate activities concerned with maintenance and installation, investigating and resolving technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.


Essential Duties and Responsibilities

  • Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment including flooded and sealed batteries, chargers, and ancillary equipment.
  • Interact with all levels of people, both inside and outside the company.
  • Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
  • Perform Preventative Maintenance inspections of customers’ batteries, chargers, battery handling equipment, and battery changing/charging area and record data.
  • Replace defective parts, reassemble battery and fuse lead parts with gas torch.
  • Determines specific gravity of electrolyte.
  • Add water, wash, clean and neutralize customers’ batteries at customers' location.
  • Install equipment at customer's facility to ensure full functionality per specifications.
  • Provide on-site technical assistance to help troubleshoot and repair equipment.
  • Maintain records and performance reports.
  • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation.
  • Other duties may be assigned.


Qualifications

To perform the Field Service Technician job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications

  • Basic knowledge of Microsoft Office and the Internet.
  • Good mechanical and electrical aptitude.
  • Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English.
  • Able to perform basic math and solve simple equations.
  • Must be able to work flexible hours and respond to after-hour service calls when required.


Preferred Qualifications

  • Certificate/Diploma in Mechanical/Electronics/ Electrical or related fields
  • A basic electrical understanding, AC and DC
  • The use of test equipment and reading schematics
  • Hands-on job experience
  • Experience should be substantively in the Electrical related field where applicable.


Driving Requirements

  • Able and willing to travel to customer sites.
  • Must have a valid driver’s license and a safe driving record with minimal traffic violations.
  • Must be at least 20 years of age to drive a company vehicle.
  • Able and willing to travel.
  • Able and willing to do overnight travel when required.


General Job Requirements

  • Must be able and willing to operate a forklift.
  • This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements.
  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
  • Must be able to differentiate colors.
  • Must be able to lift to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
  • Must be able to stand for long periods of time.
  • Employees are responsible for always wearing the required Personal Protective Equipment in the proper manner.
  • Must be able and willing to be on-call.
  • Must be able and willing to work overtime.
  • Risk of electrical shock.
  • This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyone’s safety.
  • This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.


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