Patient Account Representative

4 weeks ago

Greenwood, United States Medix Full time
Title: Patient Account Representative

Location: Greenwood, IN 46143

Shift: Monday-Friday: 8am-5pm

Overview:
Gathers information about patient accounts and corrects or forwards information to insurance companies on a regular basis. Following-up on specified accounts and makes sure the final follow-up is complete. Gathers charge information, codes, enters in a database, completes the billing process, and distributes billing information accordingly.

Responsibilities:
  • Assists with patient questions and payments
  • Perform keying and posting charges
  • Submits billing data to the appropriate insurance providers
  • Resolves denial instances
  • Achieves maximum reimbursement for services provided
  • Occasionally post payments when needed, accurately and in a timely manner
  • Enters patient information into the system accurately
  • Occasionally works through the refunding process for insurance and patient accounts
  • Knowledge of billing practices and clinic policies and procedures
  • Knowledge of coding and clinic operating policies as well as knowledge of working with insurance vendors
  • Ability to examine documents for accuracy and completeness
  • Ability to prepare records in accordance with detailed instructions
  • Ability to work effectively with patients
  • Ability to communicate clearly and maintain confidentiality
  • Ability to understand and effectively work in Microsoft Office, including Microsoft Excel, practice management systems, and electronic medical record system
  • Ability to organize, prioritize, and manage multiple priorities
  • Ability to work independently with minimal supervision
  • Ability to establish and maintain effective working relationships with providers, management, staff and contacts outside the organization
  • Ability to use creative problem-solving skills
Education & Experience:
  • High School diploma or GED
  • Minimum of 2 years of experience with all aspects of medical billing (i.e., CPT, ICD-10, charge entry, payment entry and A/R follow-up)
  • Extensive knowledge of medical insurance and coding (i.e., CPT, ICD-10, Medical Terminology, and Medicare Guidelines)

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