Esthetician Support Specialist

1 month ago

Danville, United States Face Reality Skincare Full time
About Face Reality:

Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people suffering from the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only tested, safe ingredients. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey. Face Reality is experiencing very high, multi-year growth, and expects to continue this growth for years to come. We're seeking outstanding people who can help contribute to and lead this growth.

Our Core Values

Integrity, Inclusive, Collaborative, Adaptive, Accessible

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

Esthetician Support Specialist

Position Overview:

This candidate (who is a Licensed Esthetician) will work side by side with our Account Onboarding Specialist and will be the point of contact for our professional estheticians in the field. This position requires a flexible problem- solver who is eager to expand their knowledge in account management, customer support, professional skincare, and wholesale operations. This is currently an individual contributor role in a high-growth company. This is a Hybrid position where you would work on-site in Danville Tuesdays-Thursdays.

Responsibilities:
  • Developing and maintaining positive relationships with Acne Experts by operating as the first point of contact for our estheticians in the field and providing them with superior customer support related to our adaptive treatments.
  • Moderating the professional Facebook group, phone lines, and email to provide customer support and assistance to our network of professional estheticians. Direct communications with individuals in the Facebook group to address specific needs.
  • Troubleshooting client inquiries, client treatment/product inquiries, and other questions regarding product knowledge, specifications, etc.
  • Ensuring that all account holders are executing with comprehension of product knowledge and procedures.
  • Partnering with our onsite marketing team, lead esthetician, and clinic estheticians to provide customer service and educational support.
  • Internal administrative support to the business development team as needed.
Skills Needed:
  • Quick and accurate information processing.
  • Ability to handle routine customer transactions and work under time constraints.
  • Analytical skills to evaluate results and defuse escalated customers effectively.
  • Excellent communication skills.
  • Multitasking, prioritization, and effective time management.
  • Strong reasoning skills and a willingness to learn new skills.
Requirements & Qualifications:
  • 3+ years of experience in account management or customer service in direct-to-consumer or online wholesale business.
  • Experience in a fast-paced business support role with a sense of urgency and the ability to manage a high volume of inquiries.
  • Strong organizational skills and multitasking.
  • Esthetics License required, with a genuine interest in professional skincare and education.
  • minimum of 1-2 years of treatment room experience doing hands on facial treatments
  • Ability to adhere to daily metrics like call handle time, response time, and quality scores.
At Face Reality, you will have an opportunity to:
  • Partake in and contribute to a high-growth brand journey.
  • Be part of a high-performing growing team.


Salary: $29-$33 an hour plus yearly bonus and full benefits package

  • Peer Support Specialist

    2 days ago

    Danville, United States Isaiah House Full time

    Isaiah House is looking for a dedicated and driven person to take on the role of Peer Support Specialist at our center in Danville, KY. Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY. Employees receive benefits that include: • Medical,...

  • Peer Support Specialist

    4 hours ago

    Danville, United States Isaiah House Full time

    Isaiah House is looking for a dedicated and driven person to take on the role of Peer Support Specialist at our center in Danville, KY.Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY.Employees receive benefits that include:• Medical,...

  • Peer Support Specialist

    3 days ago

    Danville, United States Isaiah House Full time

    Job DescriptionJob DescriptionDescription:Isaiah House is looking for a dedicated and driven person to take on the role of Peer Support Specialist at our center in Danville, KY.Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY.Employees receive...

  • Part-Time Family Support Specialist

    6 days ago

    Danville, United States Hendricks Co Full time

    **Part-Time Family Support Specialist** Healthy Families Danville, Indiana Minimum Experience **Mid-level** Compensation **$17.12** Hendricks County Job Description Title: Family Support Specialist (Part-time) FLSA Status: Non-Exempt Department: Healthy Families Supervisor: Healthy Families Program Manager Purpose of Position: Establishes a trusting...

  • Quality Specialist

    3 days ago

    Danville, Virginia, United States JT International S.A. Full time

    We're JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries.But our business isn't just business. Our business...

  • Quality Specialist

    1 day ago

    Danville, United States JT International S.A. Full time

      We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries. But our business isn’t...

  • Insurance Risk Specialist

    3 days ago

    Danville, United States Illinois Insurance Careers Full time

    The Insurance Risk Specialist is responsible for assessing, analyzing, and managing insurance risks within the organization. This role involves evaluating insurance policies, identifying potential risks, and implementing risk mitigation strategies to protect the organization's assets and minimize financial losses. The specialist will collaborate with...

  • Retina Specialist- Ophthalmology Geisinger

    1 day ago

    Danville, United States Geisinger Full time

    Geisinger is seeking a BC/BE Ophthalmologist- Retina Specialist in Danville, PennsylvaniaA Successful candidates will join a collegial and well-established practice with more than 20 doctors representing multi-specialty Ophthalmologists and Optometrists. Our new associate will acquire an existing robust practice in their respective specialty. These are...

  • Maintenance Specialist

    1 day ago

    Danville, United States JT International S.A. Full time

      We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries. But our business isn’t...

  • Advanced Learning and IB Specialist

    4 weeks ago

    Danville, United States Danville City School District Full time

    GENERAL DEFINITION OF WORK: Under the supervision of the Coordinator of Advanced Learning, the Advanced Learning Specialist facilitates administers programs and coordinates services for gifted students, International Baccalaureate (IB), Advanced Placement (AP), Dual Enrollment (DE), Advancement via Individual Determination (AVID), Activ8, Virtual and Honors...

  • HR Finance Specialist

    1 day ago

    Danville, United States JT International S.A. Full time

      We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries. But our business isn’t...

  • Customer Financial Specialist Associate

    4 weeks ago

    Danville, United States Geisinger Full time

    **Job Summary**: This position is in a Call Center setting answering in bound phone calls and making outbound phone calls in a fast paced and dynamic environment. The position is responsible to hold engaging conversations with patients, anticipate questions, actively share information in patient friendly language, build a positive rapport and can handle...

  • Ophthalmology- Cornea Specialist Geisinger

    1 month ago

    Danville, United States Geisinger Full time

    Geisinger Medical Center (GMC), Danville, Pennsylvania is seeking a BC/BE, fellowship-trained Cornea Specialist to fill a rewarding position in the Department of Ophthalmology.This position provides an opportunity to join a well-established practice with multi-specialty Ophthalmologists and Optometrists.About this position:• Advanced technologies in...

  • Senior Productivity Marketing Manager

    2 weeks ago

    Danville, United States Face Reality Skincare Full time

    About Face Reality: Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people suffering from the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only...

  • Clinical Assessment Specialist

    3 weeks ago

    Danville, United States Calm Source Full time

    Job descriptionCalm Source is seeking a qualified (Resident in Counseling or Licensed) full-time or part-time Clinical Assessment Specialists.Calm Source is the premier provider of community-based behavioral health services and addiction recovery treatment services (ARTS) in southwest Virginia. Calm Source is seeking dynamic, and dedicated individuals who...

  • Clinical Assessment Specialist

    4 weeks ago

    Danville, United States Calm Source Full time

    Job DescriptionJob DescriptionSalary: $22- $27Job descriptionCalm Source is seeking a qualified (Resident in Counseling or Licensed) full-time or part-time Clinical Assessment Specialists.Calm Source is the premier provider of community-based behavioral health services and addiction recovery treatment services (ARTS) in southwest Virginia. Calm Source is...

  • Senior Brand Manager, Innovation and GTM

    4 weeks ago

    Danville, United States Face Reality Skincare Full time

    Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people suffering from the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only tested, safe...

  • Senior Brand Manager, Innovation and GTM

    5 days ago

    Danville, United States Face Reality Skincare Full time

    Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people suffering from the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only tested, safe...

  • Pediatric Nephrology job in Danville PA. Job in Danville Allied-IT Jobs

    1 week ago

    Danville, United States Archway Physician Recruitment Full time

    Pediatric Nephrologist Opening in PA Located in Danville, PA - Scranton 74m; Philadelphia 150m Full-time Seeking an energetic and collaborative BC/BE Pediatric Nephrology Physician, who is committed to outstanding patient care and educational excellence Blend of office-based outpatient care and hospital inpatient consultations and admissions, along with...

  • EHS Engineer

    4 weeks ago

    Danville, United States CPS Full time

    Posted: 11/21/2023 Industry: Environmental, Health & Safety Job Number: 98.23NM Experience: Job Description EHS Engineer/Chemical Engineer/Chemicals Manufacturing/Environmental, Health and Safety Engineer/Safety Engineer/Environmental Engineering/EHS Generalist/EHS/Engineering/Chemicals/Specialist/Environmental/Health/Safety/Engineer/Occupational...