Front Office Agent

2 weeks ago

Key West, United States EOS Hospitality Full time
About The Perry Hotel

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

Responsibilities/Duties:

  • Possesses knowledge of all hotel and marina services as well as hours of operation.
  • Greets guests courteously, ability to check guests in and out of the PMS.
  • Possesses knowledge of reservation and billing systems.
  • Maintains and controls room inventory and availability, coordinates with Housekeeping.
  • Possesses knowledge of the hotel's credit policies.
  • Possesses knowledge of hotel products, rates, and special promotions.
  • Monitors the arrival emails and responds to guest requests.
  • Monitors and responds to Helix notifications
  • Checks in Resort Pass guests
  • Possesses knowledge of, and uses, emergency procedures.
  • Conducts inventory of and restocks supplies.
  • Completes checkout procedures for guests.
  • Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
  • Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
  • Runs a detailed shift audit by employee, and balances daily work to computers.
  • Maintains neatness of front desk work area.
  • Performs all other related duties as assigned.


Required Training/

Education/Experience:

High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.

Minimum Qualifications:

· Good communication and interpersonal skills.

· Must have command of the English language

· Effective time management and task prioritization skills

· Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.

· Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.

· Basic mathematical skills.

· Able to stand, sit and continuously move for extended periods of time.

· Must be alert to the needs of guests and team members.

· Able to lift 50 pounds.

· Good hearing and vision with or without corrective lenses.

The Perry Hotel offers it employees:

Competitive Wages

Subsidized Dormitory Style Housing

Paid Vacation Time

7 Paid Holidays

Employer-Sponsored Health Plans

Dental Insurance

Vision Insurance

Disability Insurance

Supplemental Insurance

Life Insurance

401K with Company Match

And Much More

Come Join Our Team...

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