Patient Service Representative 2

2 weeks ago

Walnut Creek, United States Physical Rehabilitation Network Full time

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Essential Job Functions:

Patient Interaction:

  • Greet and welcome patients with professionalism and warmth.
  • Schedule appointments and manage patient inquiries both in person and over the phone.
  • Collect and verify patient information, insurance details, and necessary documentation accurately.
  • Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.
Administrative Support:
  • Maintain patient records and ensure all documentation is complete and accurate.
  • Assist in keeping front office area neat, tidy and organized
  • Coordinate with clinical staff to ensure a seamless patient experience.
  • Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
Communication and Coordination:
  • Liaise effectively between patients, clinical staff, and other departments within the facility.
  • Communicate clearly and professionally to address patient concerns or questions.
Miscellaneous Operations:
  • Maintain a clean and organized reception area.
  • Assist in managing inventory and ordering office supplies as needed.
  • Participate in team meetings and contribute ideas for process improvement.
  • Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies
Physical Requirements:
  • Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
  • Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
  • Vision: Clear vision for reading and analyzing documents.
  • Communication: Ability to communicate effectively verbally and in writing.
  • Mobility: Occasional movement within the office environment.
Qualifications:
  • High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Proven experience in a customer service role; healthcare setting preferred.
  • Proficiency in using office software and scheduling systems.
  • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
  • Attention to detail and accuracy in handling patient information and documentation.


Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.

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