Technical Support Specialist

3 weeks ago

San Antonio, United States Parlevel Systems Full time

Parlevel is known for our combination of innovative technology and our customer service approach. We are looking to expand our team with people who share our energy and enthusiasm for creating the best experience for our customers.

You will be joining our Support Specialist team who provide our customers with the highest level of customer service. The Hero Support specialist role is pivotal to the organization as it interacts directly with our clients and supports our solutions.

The ideal candidate is a self-starter who enjoys working in a team environment, can work well under pressure and multitask priorities. Hero Support specialists will review and troubleshoot software and hardware problems. This may include installing software, troubleshooting and investigating hardware and software issues as well as training others on new features and hardware.

Who You Are

  • Customer Service. You have a unique love of assisting and helping people with everyday issues, face to face, on the phone, email or through chat.
  • Diligent. You love fast paced environments. You thrive under pressure.
  • Self-motivated. You symbolize resilience, drive, and high energy
  • Passionate. You love helping people, you care about your team, and you're driven to enhance your personal growth.
  • Innovative and ingenious. You are constantly looking for ways to improve upon things.
  • Tech & web Savvy. You are not a developer but you know multiple systems (word, excel, ppt, email, google apps suite, etc) and if you don't you are resourceful and you can quickly figure it out.

What You Will Be Doing

  • Hero Support. You're the first person customers communicate with when they reach out to us. Ensuring an amazing customer experience is your number one goal.
  • Problem Solver. You have a natural ability for finding simple solutions to complex situations and for turning upset customers into passionate evangelists.
  • Multi-task. Your persistence, curiosity and organizational skills will be put to the test. Projects to complete, emails to respond, conference calls? No problem You can handle it
  • Collaborator. You collaborate with our talented team to devise creative solutions and deliver exceptional service for our customers.
  • Process-Maker. You can come up with new ways and ideas that will help us deliver and continue to improve customer experience.

Why should you choose us?

  • We are a small team of talented and diverse individuals and you will be working side by side with us
  • You will have the opportunity to make a big impact
  • You will have opportunities to learn and grow
  • Learn from Entrepreneurs and Innovators

Requirements

  • 1-2 years experience in a technical support position or tech related field
  • 1-2 years experience in a customer service position
  • Ability to efficiently use company support systems, email, and Microsoft Office Suite
  • Problem solving, listening skills & attention to detail
  • Familiarity with operating systems
  • Software experience, hardware experience
  • Ability to multitask in a fast paced environment
  • Access to internet connection
  • Comfort with hybrid environment - ability to work at your desk in an open office environment 2-3 days a week and/or remotely on days, nights or weekends
  • Shift is 8-5 CST

**Being fluent in Spanish and English is a plus but not required

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