Technical Support Specialist

2 weeks ago


Princeton, United States Source One Technical Solutions Full time

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant with our direct client, a global financial media company in Princeton, NJ

Title: Technical Support Specialist

Location: Princeton Hybrid ( once per month)

w-2 hourly: $30.00 - $35.00

Contract Duration: 6 month with potential extension

This role is a Hybrid - reporting once per month in office, must be flexible as there may be additional onsite requests based upon company needs.

Key Responsibilities:

Embrace the Core Values, Mission and Vision of the department

Engage in requirements gathering, analyze business processes, and provide recommendations and single sign on solutions to clients and sales

Install, integrate, configure, test, and deploy Identity and Access Management solutions

Provide knowledge transfer, training, and support to new hire and peers as necessary

Remain current on SAML-SSO market trends, tools, methodologies, and best practices

Report status and escalate issues and risks.

Troubleshoot and resolve routine issues and problems.

Meet customer needs within SLAs and quality commitment KPIs

Propose ideas and recommendations; assist with implementing process improvements

Author technical documentation and create documentation for new processes

Bring solutions to customers and help with the migration of customer data

Respond to and address customer issues and concerns, providing exceptional customer support and service

Work on special projects and other duties as assigned by management

Required:

3+ years experience in a customer facing technical role and should be aligned with Access Management solutions

3+ years of hands-on experience in any of Access Management products such as Okta,, PingFederate and Microsoft Azure etc.

Must have working experience in integration of multiple applications with any one of above-mentioned Access management tools

Ability to motivate and inspire the team towards achievement of service excellence

Strong knowledge of technologies which impact *** solutions including I.T. Infrastructure, Authentication, Connectivity, Content Delivery, Web Services API, XML/HTML, HTTP / HTTPS protocol,SAML and Single Sign-on solutions

Strong project management and project coordination skills

Basic understanding of LDAP and active directory

Ability to coach, train, and provide feedback to team members with the goal of improving skills and accomplishing goals

Advanced problem solving and analytical skills with the ability to evaluate issues/conflicts and make timely decisions that benefit both the customer and the business

Excellent communication skills with ability to explain complex ideas at a level appropriate to the audience

Collaborate with Customer Service colleagues, Technical Support, Sales, Product, internal stakeholders, and customers.

Experience running multiple parallel efforts/projects; Strong multi-tasking skills

Ability to build positive working relationships with external and internal customers through understanding of the technical environment, assess needs and solve problems to facilitate the accomplishment of work goals

Ability to quickly assimilate and apply new information relating to web technologies and information services

Excellent listening, negotiation and presentation skills.Proficiency in Microsoft Office, including Sales Force, and advanced Excel skills

Preferred:

Experience using Splunk, PingFederate, Microsoft Azure,Salesforce and Jira

Bachelor's degree in computer science, or an equivalent combination of education and experience

Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, Ws-Fed, Ws-Trust, IWA based authentication etc



  • Princeton, United States RiseIT Solutions Full time

    Position: Technical Client Support Specialist Locations : Princeton NJ Hours per week: 36.25, M-F, 8:45am-5:00pm (includes 1 hour for lunch) Mode: Onsite Full Job Description: The Client Support Specialist is a member of the Customer Service and Support team and provides IT software and hardware support. The Client Support Specialist must be...


  • Princeton, United States RiseIT Solutions Full time

    Position: Technical Client Support Specialist Locations : Princeton NJ Hours per week: 36.25, M-F, 8:45am-5:00pm (includes 1 hour for lunch) Mode: Onsite Full Job Description: The Client Support Specialist is a member of the Customer Service and Support team and provides IT software and hardware support. The Client Support Specialist must be...


  • Princeton, United States RiseIT Solutions Full time

    Position: Technical Client Support Specialist Locations : Princeton NJ Hours per week: 36.25, M-F, 8:45am-5:00pm (includes 1 hour for lunch) Mode: Onsite Full Job Description: The Client Support Specialist is a member of the Customer Service and Support team and provides IT software and hardware support. The Client Support Specialist must be...


  • Princeton, United States Yoh, A Day & Zimmermann Company Full time

    We are looking for strong Access management support specialists to join our team Looking for someone who has a strong background in supporting Identity Access management tools exp such as Okta, PingFederate, MS Azure Key Responsibilities:-Embrace the Core Values, Mission and Vision of the department-Engage in requirements gathering, analyze business...


  • Princeton, United States Yoh, A Day & Zimmermann Company Full time

    We are looking for strong Access management support specialists to join our team Looking for someone who has a strong background in supporting Identity Access management tools exp such as Okta, PingFederate, MS Azure Key Responsibilities:-Embrace the Core Values, Mission and Vision of the department-Engage in requirements gathering, analyze business...


  • Princeton, United States Software Galaxy Systems Full time

    Job Opportunity as "Technical System support Specialist" at Princeton, NJ Hybrid - Required to come to PRI office 1x a month. 6 month assignment with possibility to turn into full time hire. Required skills : 3+ years experience in a customer facing technical role and should be aligned with Access Management solutions. 3+ years of hands-on...


  • Princeton, United States Software Galaxy Systems Full time

    Job Opportunity as "Technical System support Specialist" at Princeton, NJ Hybrid - Required to come to PRI office 1x a month. 6 month assignment with possibility to turn into full time hire. Required skills : 3+ years experience in a customer facing technical role and should be aligned with Access Management solutions. 3+ years of hands-on...


  • Princeton, United States Software Galaxy Systems, LLC Full time

    Job Opportunity as "Technical System support Specialist" at Princeton, NJ Hybrid - Required to come to PRI office 1x a month. 6 month assignment with possibility to turn into full time hire. Required skills : 3+ years experience in a customer facing technical role and should be aligned with Access Management solutions. 3+ years of...


  • Princeton, United States Princeton University Full time

    Construction and Integration: Contribute to the assembly of an IBEAM apparatus; this involves procurement of commercial components; working with machinists and consultants for implementation of custom components; integrating components like vacuum ch Technical, Instrument, Specialist, Engineer, Electrical Engineer, Senior, Technology, Education


  • Princeton, United States 247Hire Full time

    Job DescriptionJob DescriptionBe empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics.Demonstrate independent troubleshooting and decisive problem solving.Be proactive in leveraging internal and external resources to help achieve to resolve...


  • Princeton, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs a Technical Sales Specialist (also known as Business Development Specialist, Sales Consultant), your mission will be to identify and secure new business opportunities, with a strong emphasis on expanding into new markets and diversifying our customer base. You'll be responsible for conducting market research,...


  • Princeton, United States Cygnus Professionals Full time

    Job Description: Provide overall technical support for the server network environment, including operating systems, architecture and storage; Install, troubleshoot, maintain, and coordinate the use and proper operation of servers, storage environments, and network operating systems; Troubleshoot and resolve users’ technical issues; and Coordinate with...


  • Princeton, United States North East Technical Sales Full time

    North East Technical Sales is a leading manufacturers’ representative and distributor of industrial and environmental process monitoring solutions and controls in the Mid-Atlantic Region, celebrating 50 years of exceptional service to our customers and commitment to our NETS employees.  We are seeking a Technical Outside Sales Representative who is eager...


  • Princeton, United States North East Technical Sales Full time

    North East Technical Sales is a leading manufacturers’ representative and distributor of industrial and environmental process monitoring solutions and controls in the Mid-Atlantic Region, celebrating 50 years of exceptional service to our customers and commitment to our NETS employees.  We are seeking a Technical Outside Sales Representative who is eager...

  • Technical Support Rep

    1 month ago


    Princeton, United States ResourceMFG Full time

    summary This position is On-Site. No remote positions available. Full job description Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their software, features and functions. Provides post-sale support to consumers and retail channel partners in the form of...


  • Princeton, New Jersey, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.** PLEASE...


  • Princeton, United States Elemet Group Full time

    Job DescriptionJob DescriptionElemet Group provides solutions to solve our customers manufacturing and fabrication challenges. With access to state-of-the-art equipment and highly-skilled specialists in CNC metal spinning, robotic welding, automated machining, assembly, powder coating, e-coating, and 2-axis and 5-axis water jet cutting, we provide our...


  • Princeton, United States Abbott Full time

    The Opportunity The position of Associate Technical Support Specialist is within our Abbott Point of Care (APOC) Division based out of Princeton, NJ location.  As an Associate Technical Support Specialist, you'll be providing direct support to internal and external customers on the business portfolio of products. Requires capacity to understand...


  • Princeton, United States Abbott Full time

    Job DescriptionAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160...


  • Princeton, United States InsideHigherEd Full time

    OverviewThe IT Support and Web Specialist provides IT software and hardware support, web development, and systems administration to faculty, staff and students of the Electrical and Computer Engineering Department. The candidate should be a skilled and independent web developer with systems administrator experience on Linux; preferred experience in Drupal...