Referral Management Supervisor

Found in: Lensa US P 2 C2 - 2 weeks ago


Eglin Air Force Base, United States RieLes Group Full time

RieLes Group, a government support services provider, is currently seeking a Referral Management Supervisor to support the Integrated Referral Management and Appointing Centers (IRMAC) located at Eglin AFB.

Responsibilities:

  • Responsible for day-to-day operations, oversees and manages employees, assists in training and development of staff, reviews and approve timecards
  • Provides clerical/administrative oversight for the IRMAC for customer service, referral tracking, appointing, and reporting activities
  • Oversees the Lead and manage reports
  • Supports the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF
  • Schedules appointments in a government computer system for primary care, specialty, and subspecialty medical care
  • Calls patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.

Qualifications:
  • Must possess a High School Diploma or Equivalent
  • Preferred twenty-four (24) months of healthcare administrative experience in either an inpatient or outpatient care setting within the last five (5) years
  • Must have general office administrative and clerical skills to perform receptionist duties and answer telephones
  • Must have general medical ethics, telephone etiquette, written/verbal/electronic communication, and customer service skills
  • Ability to read, understand, speak, and write English fluently


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